Regional Coordinator

1 week ago

Ottawa, Canada CAA North & East Ontario Full time

**LOCATION: Ottawa, Ontario**

**Hybrid position: Work-From-Home, plus regular attendance at 5515 Canotek Rd.**

**Summary**

Reporting to the Operations Manager, Automotive Services, the Regional Coordinator oversees towing and roadside assistance services to CAA Members in the Ottawa and Eastern Ontario region.

**Duties/Responsibilities**

**_ Club Fleet_**
- Regular in-person safety meetings and other touchpoints with the Club fleet
- Monitoring and scheduling Club fleet equipment maintenance
- Club fleet inventory management
- Payroll, training, performance management, and other oversight of the Club fleet

**_ Eastern Ontario Contractors_**
- Build and maintain strong relationships with the contractor network
- Ensure the East region has an adequate supply of network contractors to meet call volume; assist with sourcing new contractors as required
- Train and assist the contractor network on company procedures and technology
- Regular reporting of key performance indicators to both the Club Fleet and the Eastern Ontario contractor network
- Enforce contractually obligated services and ensure the Club is receiving appropriate value from its relationships with Eastern Ontario contractors
- Conduct regular (monthly or quarterly) review meetings with all Eastern Ontario contractors
- Coordinate annual background checks performed for the Eastern Ontario contractor.

**_ Other Duties_**
- Assist CAANEO management in developing, maintaining, and documenting technical/reporting requirements, and specific Key Performing Indicators
- Implement change management plans as designed by CAANEO management for both internal and contract service providers
- Support CAANEO dispatch operations as required
- Assist Member Relations team in conflict resolution, damage claims, and communication with contractor network and/or Club Fleet
- Assist in technical questions related to automotive services or towing

**Working Conditions**
- 8 hour, Day shift, Monday-Friday
- On-call on rotational weekends to provide supervisory support, if needed

**Requirements**:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Experience within the Towing & Recovery industry required
- Certified Automotive Service Technician or comparable work experience is preferred
- Experience with Contractor Management is an asset
- Strong Relationship-building and communication skills
- Technical and analytical thinker; results driven
- Valid driver’s license and insurable under CAANEO's insurance policy for corporate vehicle
- Fluency in both official languages is desirable

**Compensation**:

- Salary: $58,000 - $60, 000
- 5% Annual Performance Bonus
- Health & Dental Benefits
- Pension Plan
- 3 Weeks Vacation
- CAA Membership

Employment is contingent on satisfactory results of a criminal background check, Driver's Abstract, and reference check.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process

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