Care Professional Recruitment and Administrative

**Objective**:
The Care Professional (Care Pro) Recruitment and Administrative Coordinator is expected to perform a variety of clerical and administrative duties. The Care Pro Recruitment and Administrative Coordinator is expected to answer phones, complete administrative duties, and assist with all Care Pro recruitment and hiring needs. They are also to support other staff members with clerical tasks in order to provide the highest quality service to clients and support to Care Pros. The Recruitment and Administrative Coordinator is responsible for the recruitment of new employees and the retention of current employees. They will assist with the hiring process, including the development of job descriptions, interviewing techniques, and selection criteria. The coordinator will coordinate the entire onboarding process for new employees.

**Primary Responsibilities**:
**Administrative Coordinator**:

- Greet and welcome each visitor in a friendly, warm and professional manner
- Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
- Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
- Assist with prepping client invoices to be mailed out twice a month
- Manage inventory and order all office supplies as necessary or inform owner of what is needed
- Manage Clock-in and Clock-out duties with any Care Pro having difficulty clocking in or out
- Ensure Home Instead standards are met and upheld
- Maintain regular attendance at the office to execute job responsibilities
- Demonstrate open, positive, and effective communication with owners, colleagues, clients and Care Pros
- Make sure all packets, including but not limited to, Care Consultation Folders, Pre-Hire Packets, Client Journals, and all CG hiring and training documents.

**Care Pro Recruitment Coordinator**:

- Answer each employment inquiry in a friendly, professional and knowledgeable manner.
- Monitor and update Applicant Stack on a daily basis
- Develop and implement new recruitment strategies online and within the community.
- Schedule applicant interviews in an efficient and professional manner.
- Following the Home Instead Standards; conduct reference checks, inform Care Pro of the process of obtaining a criminal background check and drivers abstract
- Discuss and present all new Care Pro with the pre-hire packets and ensure they return to training with everything filled out.
- Create and maintain all employment records according to the checklist of requirements for all Care Pro’s and enter necessary information into our operation system
- Schedule Care Pro orientation and all training including training required to meet Home Instead® Standards and additional optional training.
- Assist with hiring process for new Care Pros, duties include fielding employment inquiries from prospective Care Pros through Applicant Stack and moving applicants through the process.
- Assist with setting up the room and all materials for interviews and training
- Assist with paperwork the day of training
- Refresh job postings every two weeks within Applicant Stack to maintain updated recruitment ads
- Assist with making reference calls on prospective Care Pros in a timely manner
- Track and follow up on Care Pro documentation ensuring up to date records

**Secondary Responsibilities**:

- Participate in quarterly Care Pro meetings
- Maintain supplies for postage, fax, and copy machine
- Perform any and all other functions deemed necessary

**Critical Numbers**:

- 100% of calls answered by 2nd ring
- Care Pro hiring process conducted completely, accurately, and timely, meeting home office, federal and provincial requirements 100% of the time

**Education/Experience Requirements**:

- High school graduation or the equivalent
- Two years of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver’s license

**Knowledge, Skills and Abilities**:

- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must have knowledge of the senior care industry
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to organize and prioritize daily, monthly and yearly work
- Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
- Must present a professional appearance and demeanor
- Must be able to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word and Exc