Patient Service Representative

4 days ago

Toronto, Canada DLK on Avenue Full time

**Patient Services Representative**
**DLK on Avenue**

**What we are about**:
MSP is a group of leading Medical Aesthetics clinics with the goal of providing world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.

We are currently seeking an outgoing, enthusiastic, team-oriented, hardworking and reliable individual to join our team as a **Patient Services Representative.**

This position is an integral part of the overall day to day operation of DLK on Avenue Inc. Patient Services are responsible for all formal interactions with patients and the overall success of the relationship between the company and the patient.

**Responsibilities include but are not limited to the following**:

- Welcome patients in person and ensure patients are comfortable and happy during their visit
- Answer telephone calls and provide accurate information to patients
- Booking appointments and schedule coordination
- Facilitation of patient flow (communicating with clinic staff and patients as well as coordinating services offered in all departments)
- Maintaining detailed files and records
- Ensure office and medical supplies are adequately stocked
- Collaborate with team to continually develop ways to exceed patient expectations

**Qualifications**:

- 2-5 years relevant work experience (reception in a medical or hospitality facility)
- Excellent Customer Service skills
- Good computer skills and office software skills (including Word and Excel)
- Ability to organize and multitask between patients, phone and computer
- Capable of working on your feet in a busy, fast paced work environment
- Good problem solving, analytical abilities, communication, organizational and interpersonal skills required
- Skin Care knowledge an asset
- Sales Experience an asset
- POS experience an asset

We believe that the most successful businesses are those that have a natural, not forced, “people first” culture and in turn, we place value on Team Member learning, career path development, and inclusiveness. We place a high value on attitude and self-awareness to ensure that our team is aligned and well suited to not only be a part of but further assist in living out our family-focused culture.

**Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY**

**Must have open availability to work shifts Monday-Friday and select Saturdays per month for a total for 40 hours a week. Must be available for evenings and weekends.

Pay: From $23.00 per hour

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Receptionist: 2 years (required)
- Retail sales: 1 year (preferred)
- POS: 1 year (preferred)

Work Location: In person

Expected start date: 2025-05-20

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