System Administrator

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**Company profile**

voestalpine Railway Systems Nortrak, with ten production facilities across Canada, US and Mexico, is North America’s leading designer and manufacturer of special trackwork for the railway industry. As the industry’s technology leader, we take pride in providing superior products, excellent customer service and unbeatable engineering design services to our customers. We are committed to bringing innovative solutions, products and services to our customers across rail freight and transit segments.

**Nortrak Family**

**Safety is our #1 commitment to our employees and quality is our #1 commitment to our customers.**

At Nortrak, we strive for excellence. Exceeding customer expectations is one of our core values. Our reputation is based on our successful track record. We work as a team to proactively solve problems, rigorously comply with standards, continuously improve our products and technical competencies, consistently do what we say we do, and encourage open dialogue with customers.

We are proud to recognize and celebrate the safety achievements of our teams across the company and work hard to ensure safety remains a strong part of our culture. We focus on taking care of each other and ensuring our colleagues go home safe and healthy every single day.

We value an open, encouraging, family oriented environment that supports learning, career growth and development.

We are seeking a **Systems Administrator **to join our team in Richmond, BC.

**PURPOSE OF POSITION**

**TASKS & RESPONSIBILITIES**

**Safety**:

- Comply with and enforces all Nortrak safety policies and regulations.
- Wears appropriate PPE in manufacturing facilities.

**Quality**:

- Adheres to Nortrak policies and procedures.
- Adheres to voestalpine Minimum IT Security Standards and group standards, policies and procedures.
- Adheres to industry standards and best practises.
- Consistently provides the highest standard of IT service.

**On-Time Delivery**:

- Supports and manages areas of responsibility consistently and in a timely manner.
- Finishes assigned tasks and projects on schedule or before deadline.
- Troubleshoots and solves hardware and software problems in a timely fashion.
- Provides timely IT support to Nortrak employees.
- Monitors key parameters and addresses issues promptly.

**Costs**:

- Recommends necessary improvements to network hardware and software.
- Seeks opportunities for increased efficiency in the delivery of IT based services.

**People**:

- Collaborates extremely well with IT Manager, Senior Systems Administrator and Network Administrators.
- Maintains close communication with employees and project members to ensure individual IT needs are being met.
- Follows up on the solutions provided to users to ensure their requirements have been satisfied.
- Provides a high level of respect for all employees, colleagues and business partners.
- Perform other duties as assigned.

**OTHER RESPONSIBLITIES**:

- Supports IT Operations:

- Data Protection Operations (Backup, Replication, Monitoring, on-prem & cloud) and Disaster Recovery
- Application Updates, Packaging and Deployment
- Server Management (Installation, Monitoring, Patching)
- Core Infrastructure (File Servers, Print, DHCP)
- Server Room maintenance (UPS, AC, Env, Power, Rack, Network, Cabling)
- Server Upgrades
- Data Management (File shares, server storage, SAN)
- Network Management & Implementation
- Data Archiving
- Permissions Management
- Addresses voestalpine group standards and requirements in vulnerability, asset, account and license management requirements, including any new requirements.
- Manages, plans and implements projects according to company requirements.
- Identifies requirements and areas of opportunities.
- Manages user accounts through the user account lifecycle.
- Maintains Local Area Network and monitors network performance.
- Supports Internet communications and telecom requirements.
- Installs, configures and maintains network switches.
- Installs, configures and maintains server room infrastructure.
- Supports mixed technology manufacturing environments and has familiarity with Industrial Automation technologies and concepts.
- Manages file shares and permissions adhering to protocols and data confidentiality requirements.
- Installs, configures, and maintains workstations and network devices according to company standards.
- All additional tasks as required.

**Environmental**:

- Adheres to Nortrak’s Safety, Quality and Environmental Procedures, Practices and Policies

**QUALIFICATIONS**:
**Education**:

- Bachelor’s Degree in Computer Science or other suitable discipline; or,
- Two years of post-secondary Computer Science Diploma

**Field of Experience and Certifications**:

- A minimum of 5 years of experience in System Administration
- Microsoft MCSA
- Cisco CCNA certification
- VMware Certified Professional
- AWS or Azure Professional Certification
- Project+

**TE