Disability Case Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you a natural problem solver, a compelling communicator, service oriented and able to demonstrate empathy? Are you motivated to collaborate with others to assess situations and develop solutions?

If so, consider a career as a Disability Case Manager at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. Our Disability Case Managers can make a difference in our customers’ lives and in return we actively support their professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build an exciting career

**What will you do?**
- Responsible for managing disability claims to resolution. This includes determining if the plan members are eligible for disability benefits through to implementing the right interventions to support recovery and return to work for approved claims.
- Build strong relationships with our plan sponsors, working in partnership with them to address their workplace absence issues;
- Engage plan members through open and respectful communication to understand the medical, social and personal dimensions of their workplace absence;
- Assess claims for benefit entitlement by reviewing contractual, medical, functional and occupational information;
- Develop and maintain outcome-focused case management plans to help plan members return to work;
- Work collaboratively with plan members, plan sponsors, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy;
- Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning;
- Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work;
- Prioritize work items in order to meet client service standards and Sun Life best practice guidelines;
- Contribute to a dynamic work environment by identifying opportunities to improve processes and customer service delivery

**What do you need to succeed?**
- Critical thinking and stellar customer service skills
- Excellent listening skills and capacity for empathy
- Outstanding communication skills - written and verbal
- Ability to professionallymanage stressful situations
- A positive attitude with a commitment to high quality service
- Attention to detail with complex claims and contracts
- Analytical skills with a passion for solving problems
- Adaptability, flexibility and strong decision making skills
- Excellent organizational skills and an ability to follow-up on several files at the same time
- Previous disability management experience, assessing disability claims would be an asset
- Previous knowledge of disability products would be an asset

**What’s in it for you?**
- Opportunities to learn new skills, grow and move into different roles
- Comprehensive training program with virtual classroom and ongoing learning to be set up for success
- Trusting, diverse and inclusive working environments
- Supportive leadership who’s focused on your success and well-being
- Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
- Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities
- We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

- Comprehensive benefits
- Retirement & stock investment
- Pay for performance reward
- Wellness programs, benefits and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
- Time off for enrichment experiences through a Sabbatical program
- Investment