Rogers Telephone Consultant

Job description

Do you have an outgoing personality, play well with others and have the drive to succeed? Saskatoon-based Red Wireless is Manitoba’s and Saskatchewan’s exclusive Rogers retailer, and we want to hear from you.

Thousands of Rogers customers make Red Wireless their home for wireless solutions. We have a contact centre in downtown Saskatoon and are looking to hire great staff to provide support for our customers. Many more would like to, and that’s where you come in.

You’re a well-spoken, confident communicator that consistently makes a good first impression. You engage potential customers in dialogue that opens opportunities. You thrive in an environment that does not feature a lot of top-down direction. You have the ability to process orders quickly and accurately while clearly presenting our products and solutions when engaging customers by telephone.

We fully support our team by ensuring they have the tools to get the job done right through an onboarding program with an experienced coach. At Red Wireless, we are proactively dedicated to assisting you in reaching your career goals.

SUMMARY OF POSITION

Work from our head office and contact potential and existing customers across the country from our dedicated database to offer exclusive deals. You’ll also offer exceptional service assisting customers calling in with inquiries about our products or to get assistance from recent purchases. You will use your skilled telephone demeanour and friendly personality to ensure an outstanding call experience in every case. You will establish and manage relationships over the phone in a timely manner such that clients are instilled with confidence in your abilities and Red Wireless as a wireless provider.

HERE’S WHAT WE’RE LOOKING FOR IN A CANDIDATE
- Previous experience in retail or telephone sales.
- Excellent telephone etiquette.
- You possess native-level proficiency in English, coupled with exceptional communication abilities.
- Build and maintain strong customer relationships through attentive communication and personalized service.
- Respond promptly and professionally to customer inquiries, concerns, and complaints, ensuring a positive resolution and customer satisfaction.
- Handling inquiries, resolving customer issues, and promoting products or services to meet sales targets.
- Identify customer needs and recommend products or services that best meet their requirements, effectively upselling or cross-selling when appropriate.
- Keep abreast of product features, pricing, and promotional offers to provide accurate information to customers and drive sales.
- Proficiency in Microsoft Office.
- Strong technical aptitude (capacity to learn new systems) and a passion for technology.
- Basic knowledge of the Rogers suite of products and services; telecommunications sales experience is an asset.
- Dedicated to providing customers with outstanding service, take pride in your work, and go the extra mile to ensure a quality result.
- Above all, you are driven, goal orientated and organized

KEY JOB FUNCTIONS
- Act as a Rogers Ambassador by professionally representing the organization in accordance with its Value Standards.
- Build, establish, and grow customer relationships with new and existing customers on the telephone.
- Drive sales opportunities throughout all lines of business within our database.
- Leverage and incorporate all marketing tools available for sales opportunities, including media, websites and print materials.
- Develop and maintain an expert knowledge level of Rogers products, services, promotions, and policies.
- Actively participate in Rogers software and process training and coaching sessions, as required.
- Successfully achieve wireless sales targets for products, accessories, value packs, device protection and Apple Care.
- Maintain a maximum 24-hour turnaround time for all customer requests during regular business hours.
- Utilize internal systems and programs (e.g., Pipedrive, Missive, Vonage, and Slack) to effectively manage order details and efficiency.

WE OFFER AN ATTRACTIVE PACKAGE
- Competitive compensation.
- A proven sales process and training program with the support you need to succeed.
- Opportunities for advancement and career growth.
- A fun, dynamic team.
- Benefits package after three months.
- Convenient location, close to bus terminal & parking available.
- A working environment with personality.

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 10 hour shift
- 4 days a week
- Day shift
- Weekdays and Weekends
- Holidays

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Saskatoon, SK S7K 1M3: reliably commute or plan to relocate before starting work (required)

**Job Types**: Full-time, Permanent

Pay: $15.00-$20.00 per hour

Expected hours: 38 - 40 per week

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Extend