Information Assistant

3 days ago

Brantford, Canada Brantford Public Library Full time

**Information Assistant (20-Hour)**
**Part Time, Temporary**

The Brantford Public Library enhances the quality of life in our diverse community. We invest in valuable experiences, resources, and services, in a welcoming and equitable environment for all.

**Reports to**: Manager - Public Services

**Salary Range**:$28.972 - $32.169/hour

**Classification**:Part Time, Temporary

**Hours of Work**: 20 hours per week, including evenings, and Saturdays. Sundays are scheduled as outlined in the Collective Agreement.

**Qualifications**
- Minimum of two years post-secondary education in relevant area
- Minimum of one year relevant experience
- Demonstrated ability in customer service
- Demonstrated ability to process detailed information
- Demonstrated ability with technology
- Proficient in ILS circulation modules
- Proficient in Microsoft Office suite
- Ability to travel to any library location, as assigned

**Responsibilities**
- Provides circulation, readers’ advisory, collection, community resource and basic information services to customers
- Assists customers with use of digital services and devices
- Assists with the organization and delivery of dynamic and innovative library services, programming and outreach
- Recommends enhancements to current services and suggestions for new services, to meet the needs of customers
- Refers complex inquiries and issues
- Develops, organizes and maintains displays
- Recommends programming needs that arise from working with customers
- Identifies and resolves service problems, and reports those requiring further resolution
- Recommends collection items for the system
- Collaborates with other staff to ensure the effective and efficient delivery of designated services
- Maintains awareness of professional and community knowledge
- Assists with showing team members and volunteers how to perform duties, and supporting training processes
- Processes overdue items including follow-up and liaison with collection agencies
- Prepares statistics and reports as required
- Reconciles daily cash receipts
- Processes items for repair, shelving or discard
- Other duties consistent with job responsibilities

Testing may be a part of the interview process.
- Brantford Public Library is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance._

**Job Types**: Part-time, Fixed term contract
Contract length: 8 months

Pay: $28.97-$32.16 per hour

Expected hours: 20 per week

Application question(s):

- Do you have a minimum of two years post-secondary education in a relevant area?
- Do you have a minimum one year of relevant experience?
- Do you have experience with ILS circulation modules?

Work Location: In person

Application deadline: 2025-09-22

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