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Store Manager
2 weeks ago
As the Store Manager at Work Authority, you'll be instrumental in curating an unparalleled customer experience within our retail environment. With a unique focus on servicing both our account and retail customers, your primary objective will be to ensure that our customer base receives legendary service tailored to their specific needs. You'll lead by example in showcasing our products, ensuring swift and personable service, upholding a safe and organized atmosphere, and implementing effective loss prevention measures. Additionally, you'll take charge of managerial duties, including team recruitment, training, and scheduling, while optimizing sales, inventory management, visual presentation, and loss prevention strategies to elevate our store's performance.
Success factors:
- Customer Experience: Lead by example in delivering legendary customer service, ensuring each interaction is positive, welcoming, and informative. Promptly address customer concerns to guarantee satisfaction throughout their journey.
- Store Operations: Direct the day-to-day operations, including administrative tasks and receiving, transfers and following account procedures.
- Leadership and Team Management: Foster a positive work culture by providing strong leadership and guidance to the team. Recruit, train, and develop staff to uphold high standards of service, product knowledge, and loss prevention techniques.
- Sales and Performance: Achieve monthly sales budget and devise strategies to exceed targets. Monitor employees’ performance metrics, identify opportunities for improvement, and inspire the team to achieve their full potential.
- Inventory Management: Oversee inventory levels to ensure product availability. Work closely with purchasing and merchandising teams to optimize assortment and enhance customer satisfaction. Perform semi-annual physical inventory counts.
- Loss Prevention Management: Implement and enforce effective loss prevention strategies to minimize theft and maintain the security of company assets. Conduct regular audits and train staff on best practices to prevent losses.
- Compliance and Safety: Ensure adherence to corporate policies and regulations, including sales eligibility criteria and safety protocols. Conduct regular safety checks to maintain a secure working environment.
- Visual Merchandising: Maintain corporate visual standards and housekeeping to enhance the store's appeal and drive sales.
- Sales Support: Enforce corporate account agreements and identify potential qualified leads to support sales efforts.
- Performance Analysis: Analyze sales data, customer feedback, and operational metrics to identify areas for improvement and implement strategies for increased efficiency and profitability.
Qualifications:
- Minimum of 2 years of retail management experience, preferably in a similar industry or store size.
- Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
- Proven track record of achieving sales targets and driving store performance.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills to interact effectively with customers and staff.
- Sound understanding of retail operations, inventory management, visual merchandising, and loss prevention techniques.
- Demonstrated problem-solving abilities and decision-making skills.
- Flexibility to work retail hours, including weekends and holidays, as needed.
**Job Types**: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)
**Language**:
- French (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
