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Quality Assurance Manager

2 weeks ago

Brampton, Canada Maple Lodge Farms Full time

Maple Lodge Farms, Canada’s largest and most trusted chicken provider is looking for a **Quality Assurance Manager (Audit Programs).**

Interested in joining Canada’s largest poultry processor? At Maple Lodge Farms, we’re not only passionate about our chickens, but our people, too. We operate to the latest in technological, health and safety, and quality standards. With rapid expansion over the years, and continued innovation and investment in growth, we’re looking for committed, team players to join the Maple Lodge family. As a proudly family-owned Canadian company, we’re passionate about what we do. If you’re a committed team player, we would love to have you as part of our Quality Assurance team.

**What you will get to do**:

- Responsible for Food Safety, Quality, Animal related internal audits across Holdco and lead second and third-party audits in Ontario, providing necessary documentation as requested.
- Act as a back-up to QA Manager - Quality Performance/Co-Manufacturers and performs co-manufacturer and supplier approval audits and follow up visits as required.
- Plan, coordinate and direct through direct reports the completion of all elements the internal audit review of the Food Safety; Quality & Animal Welfare programs to ensure compliance, scheduling and completed follow-ups to internal MLF, customer, legal and third-party audit requirements.
- Develop, maintain, communicate, and enforce the elements of the Food Safety, Quality and Animal Welfare programs and standards to ensure that they comply with regulatory, legal, quality, food safety standards, and customer requirements. Ensure that all instances of non-compliance are found, and corrective action is taken along with implementation of preventative measures
- Lead the required traceability exercises as required by schedule for the Ontario sites
- Assess and react to immediate safety concerns, including product withdrawals and recalls. Follows up to implement preventive measures as required
- Provide ongoing information about the internal audit performance and compliance to the program to the Director
- Food Safety, Quality Performance, Animal Welfare & Customer Relations, and other Senior Executives as required
- Act as a lead investigator in follow-ups to critical customer and consumer complaints
- Perform analysis on MLF set objectives and analyzes key metrics (e.g., customer and consumer complaints, credit notes, non-conformities) to ensure that goals set are achieved. Identify and share potential continuous improvement opportunities.
- Support the customer and consumer complaints process and respond to all complaints issued by CFIA
- Responsible for pest control management of the Brampton plant.
- Develop, maintain, communicate, and enforce the Food Safety and Quality programs and standards to ensure that they comply with regulatory, legal, quality, food safety standards, and customer requirements. Ensure that all instances of non-compliance are found, and corrective action is taken along with implementation of preventative measures.
- Attend all meeting related to Operations, Continuous Improvement, HACCP/Food Safety and quality
- **
Budgeting**:

- Prepare, recommend, and manage a budget for the direct area of responsibility by conducting analysis and preparing data to support requested budget.
- Monitor the financial performance of area of responsibility against approved budget so that areas of unsatisfactory performance are identified and rectified promptly, and potential performance improvement opportunities are capitalized on.
- **
Policies, Processes & Procedures**:

- Adhere/comply with company policies and procedures.
- Recommend, develop, and implement enhancements and improvements to departmental policies and procedures.
- Ensure that all employees under position leadership, follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- **
People Management**:

- Provides overall management of a team or business area and includes management of individuals indirectly through subordinate supervisors or managers.
- Establish goals and priorities and manage the activities and work of subordinates Evaluate their performance by providing formal and informal feedback to ensure that all work within a specific area is carried out in an efficient manner and in accordance
- Responsible for all aspects of Human Resources functions for team including hiring, onboarding, performance management and disciplinary matters.
- Develop team capabilities through continue on-the-job and formal training opportunities and coaching.

**Your education & experience matters to us**:

- Undergraduate degree in Scientific or Technical field required.
- MPIP (Modernized Poultry Inspection Program).
- Five to seven years of experience working in quality assurance and/or animal welfare in the food manufacturing industry (preferably in meat