Department Sales Manager Fashion

Our grass is greener...

It’s no secret that our people love golf. What you may not know is that Golf Town is a **leader in sport fashion apparel and footwear.** We are always looking for knowledgeable and talented merchandisers and customer-focused talent.

Do you need to be a scratch golfer? No You will have an interest in the game and, if you want to improve it, we know all the right people to help

We work together in a highly professional environment, spreading passion for the game, giving our customers the best advice, equipment, current technical fashion, club repair, services, and accessories. Our retail stores are a paradise.

**Job Title**:Department Sales Manager - Fashion Apparel and Footwear**

**Reports To**:Store General Manager**

As Golf Town’s Department Manager of Fashion Apparel and Footwear, you will be responsible for telling a **“fashion story of golf” **through visually appealing product presentation and ensuring timely merchandise flow from the stock room to the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and day to day operations. We believe in driving sales through a visual experience backed up by the most friendly and knowledgeable service advisors and managers.

**SUMMARY OF JOB RESPONSIBILITIES**:

- **
Merchandise Presentation**
- Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner.
- Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage.
- Ensures accuracy and timely completion of price changes and price identification in designated area.
- Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
- Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
- Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor.
- Handle special order follow-up, i.e. vendor and customer contact.
- ** Customer Service**
- Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
- Model customer service for associates and promote sales whenever interacting with associates and customers.
- Ensure customers are accurately informed of daily advertising and promotions.
- **
Training**
- Understand Learning Management System (LMS) training requirements and participate in LMS courses.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Assist in ensuring compliance and execution of company customer service and sales training programs.
- Attend vendor clinics for products related to the department(s).
- Ensure all Policies & Procedures (P&P’s) are followed in the department.
- ** Leadership**:

- Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Participate in annual performance evaluations for department associates.
- Lead informative and motivational daily huddles.
- **
Operations Management**:

- Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
- Walk the floor regularly to manage the floor for daily MOD responsibilities.
- Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures.

**Skills, Education, Competencies**:

- 1-3 years of experience in a Fashion retail environment or equivalent relevant experience
- 1-3 years of clothing/ apparel merchandising is required
- Previous management experience would be an asset
- Affinity for luxury sport apparel and an interest in golf
- Strong communication skills and sound judgment
- Prior clothing merchandising and stock planning responsibility required.
- Ability to execute company standards successfully.
- Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
- Creative, innovative, energetic, and enthusiastic

**Work Hours**:

- Flex schedule - some weekends and evenings.
- Work varied shifts, including weekends and holidays.

GT123