Digital Education Lead, Be There

**Digital Education Lead, Be There**.**

**One Year Full-Time Contract**

At Jack.org, we support a national network of young leaders as they work to revolutionize mental health in their communities. While COVID-19 has surely impacted the way that we do things, our work is not slowing down. Our network of 3,000 (and counting) young people across Canada are as busy as ever, and our staff of 87 humans and three dogs are working just as hard - albeit from the comfort and safety of their own homes for the time being

Reporting to the Senior Program Manager, Be There, the Digital Education Lead, Be There, is responsible for creating and improving Be There’s digital platforms, including BeThere.org, Etrela.org and the Be There Certificate online course. Responsibilities range from updating copy and media on the site, to ongoing quality assurance, to coordinating all maintenance and site improvements with external web development agencies.

**Our Stack**:
Online resources: BeThere.org and Etrela.org (Kentico, YouTube)

Online course: BeThereCertificate.org, CertificatEtrela.org and espanol.BeThereCertificate.org (WordPress, LearnDash, H5P, WPML, Vimeo, Tin Canny, Pantheon, SendGrid, BadgeOS, Jira)

Analytics: Google Analytics, Google Data Studio

**In this role, you will be**:

- Updating multilingual multimedia content on Be There platforms through the appropriate CMS
- Maintaining hosting subscriptions and WordPress plugin updates
- Managing relationships with web development agencies to report, troubleshoot and resolve site issues
- Setting up notifications through WordPress to communicate with users
- Assisting the Content & Communication team with the development of digital assets for Be There platforms (such as video and illustrations)
- Working with the Content & Communication team to manage pixels and other marketing tools
- Coordinating with the Evaluation team to provide them with CMS data and relay their requests to web developers to improve data integrity
- Managing platform improvements for multi-browser QA on Firefox, Chrome, and Safari across PC, Mac, and mobile devices
- Developing and facilitating remote user testing to analyze and improve Be There digital platforms
- Monitoring user feedback, making recommendations and managing the implementation of improvements
- Conducting annual accessibility audits and updates
- Working with the Content & Communication team to optimize SEO

**What we’re looking for**:

- Exceptional attention to detail and focus on quality
- Advanced knowledge of web design and development
- Manages time efficiently and autonomously to hit deadlines
- Keeps abreast of evolving digital trends and best practices
- Understanding of WCAG and AODA standards as they relate to digital platforms
- Good understanding of HTML 5, JavaScript, and CSS
- Working knowledge of digital analytics and databases
- Excellent analytical skills such as planning and problem solving
- A passion for creating great user experiences on the web
- An aptitude for learning and sharing new skills
- Strong written and oral technical communication skills

**We would love it if you had (ideal, but not a must)**:

- Education in software engineering or a certificate in web development
- Experience working with or in a web development agency
- Experience with adult learning, instructional design, online learning course design
- Experience with product development and Agile methodologies, such as Kanban or Scrum.
- Working knowledge of French and Spanish would be an asset but not essential

**What’s in it for you?**
- A full-time, 1 year contract; $55,000 - $65,000 per annum
- A comprehensive benefits package, available from the first day on the job
- Working for an organization that supports personal and professional development and that will invest in your growth
- A flexible, trust-based culture: we offer uncapped sick days and flex hours
- A fun, exciting environment filled with a fantastic group of driven, talented people (check us out)
- In addition to vacation allowances, we offer a winter and summer office closure so that we can all recharge simultaneously
- A chance to contribute to the growth of an aspirational, well-funded organization and make a significant impact on the mental health and well-being of young people across Canada

**How to apply**:
- I don’t meet all the job requirements; should I still apply? - Absolutely Transferable skills are always taken into consideration in our recruitment and selection process. Just make sure you write specific descriptions and provide clear examples of how your experience will translate to this opportunity._

Thanks for applying