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Inbound Service Agent

2 weeks ago

Rocky View County, Canada City Wide Towing Full time

**Job Summary**:
Knowledge of Alberta; rural and major city center’s navigation is required.

Any additional tasks which may be required and will be trained.

**Reports To**:Customer Service Centre Manager

**This is a pet-time term position until April 2025 with room to grow into a permanent Part-time or Full-time role.**

**Major Responsibilities**:

- Prioritizes safety with internal/external customers.
- Works in accordance with City Wide Towing Inc. policies and procedures.
- Answers a variety of inbound service calls and accurately updates data into our call centre software.
- Exhibits strong verbal and written communication skills.
- Achieves or exceeds call center KPIs to drive success.
- Ability to monitor multi-channel customer communication.
- Displays superior customer service skills with both our internal/external customers.
- Cross train as a dispatcher to support operations when needed.

**Education, Experience, Required Skills/Competencies**:

- Minimum 1+ years customer service experience
- Strong technical and interpersonal skills
- Competence to remain solution-focused resolving complex issues.
- Ability to remain professional when working under pressure.
- Capacity to document accurately while maintaining a strong customer-centric interaction.

**Basic/Required Qualifications**:

- Minimum High School Diploma/GED Equivalent
- Valid driver’s license.
- Legally authorized to work in Canada with no restrictions.

**Preferred Qualifications**:

- Display a high level of professionalism.
- Excellent verbal & written communications skills
- Demonstrates a high attention to detail and strong analytical, problem solving and time management skills.
- Ability to work independently but also collaborate in a team environment.

Work will be conducted indoors.

**Job Types**: Part-time, Fixed term contract

Pay: $20.00-$21.00 per hour

Additional pay:

- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Morning shift
- Night shift

Application question(s):

- Our office is not accessible by transit. Do you have reliable transportation to come to the office?

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person