Test Center Manager

7 days ago

Halifax, Canada Pearson Inc. Full time

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

**Starting Pay: CAD 21.00 an hour**

**Responsibilities**:

- Expand your career at Pearson VUE in our **entry-level Test Center Manager** position for our **Halifax, NS** location.
- You will utilize your communication and customer skills with external customers while also working to select new Test Administrators and provide job coaching, and fair performance appraisals to current employees.

**Schedule Requirement**:

- This is strictly a part-time position and will remain as such
- Ability to work 25 to 30 hours per week with an expectation to work more hours as needed.
- Employees must be available to work various shifts between the hours of 7am to 9pmvarious shifts as scheduled, any day Monday through Friday.
- Ability to work approximately 2-3 Saturdays per month from 7am to 9pm. Available to address operational problems when not at test center.
- **Willing to travel across Canada for Temporary Test location 3 times in a year.**r.

**60% of daily tasks are Test Administrator responsibilities**:

- Performs on-time site opening and closing procedures.
- Understand all testing procedures.
- Checks in examinees, verifies identification, and explains the exam process.
- Monitors examinees while testing.
- Maintains a secure testing environment.
- Communicates with internal technical support to investigate and fix technical issues.
- Strictly adheres to company policies using careful judgment.
- Responsible for maintaining a professional and clean testing center with light housekeeping duties.
- Arrive on time for all scheduled shifts.
- Other duties as assigned.

**40% of daily tasks are Test Center Manager responsibilities**:

- The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
- Site staffing/hiring/retention/conflict resolution/scheduling.
- Trains, develops, and coaches staff.
- First contact for facility issues.
- Ability to multi-task.

**Qualifications**:

- Minimum of 1-year customer service experience preferred.
- One year of supervision experience in customer service is preferred.
- A high school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
- Team leading and training skills and exposure to a testing environment are strongly preferred.
- Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
- Must be flexible in work hours and days.
- Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
- Ability to operate a computer, fax, and telephone.
- Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
- Ability to lift to 20 lbs on occasion.
- Must have the ability to sit for long periods.
- Must be able to bend, stoop & lift from a stooped position.
- Must be able to see small details at a distance. Ability to see names clearly on ID cards and the computer screen.

**Job Type**: Part-time

Pay: $21.00 per hour

Expected hours: 25 - 30 per week

Work Location: In person

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