Current jobs related to Baggage Manager - Toronto - Westjet Airlines

  • Baggage - Coordinator, Baggage

    5 days ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: Baggage Coordinator - Contract Term **About Us**: **The Opportunity**: Under Sunwing Airlines, we are looking for a Baggage Coordinator and a Bilingual Baggage Coordinator to join us in making vacation dreams come true. As a Baggage Coordinator, you possess exceptional customer service focus and genuine empathy for customers. You will be...

  • Manager, Baggage Operations

    1 day ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Baggage Service Agent

    2 weeks ago

    Toronto, Canada WestJet Full time

    **Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us and love where you’re going.** **This is a Part-Time position...

  • Baggage System Operator

    2 weeks ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Baggage Claims Coordinator

    3 days ago

    Toronto, Canada Sunwing Travel Group Full time

    **Join us in making vacation dreams come true** **!** Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a **Baggage Claims Coordinator** ***to join us in making vacation dreams come true. As the **Baggage Claims Coordinator**, you possess exceptional...

  • Manager of Operations, Baggage

    2 weeks ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Technical Support

    5 days ago

    Toronto, Canada Esolutions Full time

    **Job Title: Technical Support - Baggage Applications** **Location: Toronto, ON** **Hire Type - Full Time** Job Summary: Resolve and troubleshoot the issues related to Baggage Applications used in Airport. **Key Responsibilities**: A preferred qualification for this position is a valid driver's license. The ability to work in rotational continental...

  • Associate Director, Baggage Programs and Projects

    3 days ago

    Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

    Toronto Pearson is transforming. Now's the time for your career to fly.The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900...

  • Specialist, Baggage Operations

    5 days ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Aircraft and Baggage Training Delivery Manager

    2 weeks ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Description**: Reporting to the Manager, Station Attendant Training - Operations, the Aircraft &...

Baggage Manager

3 weeks ago

Toronto, Canada Westjet Airlines Full time

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us and love where you’re going.**

Reporting to the Senior Manager, Guest Experience, the Baggage Service Manager will act as the accountable leader for baggage service products and operations. With a strong focus on safety and security, they will be responsible for day of performance related to baggage KPI’s, baggage facilities, guest satisfaction and front line engagement, as well as responsible for the management of baggage processes and procedures i.e. IROP recovery. They will be the WestJet representative in managing baggage relationships with operational service providers and external agencies and will be responsible for identifying areas for process improvements and working with the operational leadership team to identify solutions.

**Direct Accountability**:

- Ensure team compliance with safety policies, procedures and processes and ensure that measures are in place to validate that they are being consistently followed
- Drive adherence to standard work, remove barriers and drive process improvement to achieve targets for SPOT, MBR, Guest Experience and Employee Engagement
- Ensure the RSM & GSM team is effectively coordinating the activities of our above & below the wing, Team and OCC teams ensuring that Bag connections are facilitated effectively by mitigating disruption to our Guests and operations during both regular and irregular operations
- Identify strategic opportunities within the airport community and facility that will enhance service and improve operations
- Ensure team compliance to WestJet and Transport Canada safety & security management standards and ensure RSM & GSM respond accordingly to safety action items (i.e. AQD’s, Accident/Incident investigations, etc)
- Collaborate with internal and external stakeholders to continuously improve station operational performance and Guest satisfaction by mitigating baggage irregularities and improving local IROP coordination
- Ensure the required resources are in place to meet operational needs, are within budget and in alignment with airports guidelines and agent needs, and any trends identified are brought forward to the Hub Support Team.
- Lead and motivate all direct reports, ensuring that they are well supported, and that team performance and compliance is maintained through observation, and timely feedback
- Work collaboratively with AEA representatives at the base to respond to employee concerns
- Work closely with direct reports (BSA & GSLB) to create individual development and succession plans, conduct regularly scheduled one on one meetings, deliver performance management conversations and coaching as required
- Manage local relationship with third party Ground Handler
- Develop strategies to improve manpower allocation systems working collaboratively with HQ and the Workforce planning team
- Coordinate and negotiate with external stakeholders (i.e. CBSA, CATSA, Airport Authority) on current and forward looking operations such as local processes as SIA and ITD
- Responsible for partnering with local station support department on schedule planning in developing future flight schedules

**Qualifications**:

- A minimum 5 years leadership experience in a guest focused environment is required
- A minimum 7 years experience in a high volume airport ground operation with a significant level of internal and external dependencies and relationships required
- Exhibits strong safety focus
- Possess strong operational focus in order to deliver departmental/operational information in a timely effective manner
- Ability to lead and motivate a team of frontline employees, including coaching and mentoring
- Proven communication and problem-solving skills
- Ability to multitask and handle changing priorities.
- Demonstrated ability to make operational decisions in time sensitive situation
- Excellent personal OTP
- Proven history of effecting change through influence
- Ability to work flexible hours/days of week

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests i