Bilingual Training

The Distributor Relations & Learning team is seeking a dynamic and bilingual individual to support the training and documentation needs of our Vitality Concierge and Digital Success Team. This role is integral to ensuring our internal teams are equipped with the knowledge, tools, and confidence to deliver exceptional service and support to our advisors and clients across Canada.

As a key contributor to our learning strategy, you will design and deliver engaging training experiences that reflect the evolving landscape of insurance digital tools and the Vitality program, with a focus on digital enablement, personalized service, and operational excellence.

This role is a key contributor to the overall strategy for learning in Insurance Operations.

**Position Responsibilities**:

- Design and Deliver Training: Develop and facilitate training programs, including job aids, e-learning modules, videos, and internal knowledge procedural documentation content tailored to the Vitality Concierge and Digital Success Team.
- Needs Analysis & Curriculum Development: Conduct training needs assessments, design learning solutions, and evaluate effectiveness to ensure alignment with business goals and performance outcomes.
- Documentation & Best Practices: Create, maintain, and regularly update internal documentation outlining best practices, standard operating procedures, and process guidelines to ensure consistency and knowledge retention across the team.
- Innovative Learning Approaches: Explore and implement creative, digital-first training methods that enhance learning retention and operational efficiency.
- Mentorship & Coaching: Support new team members through onboarding and mentorship, fostering a culture of continuous learning and development.
- Quality Assurance: Maintain high standards in training materials and delivery, ensuring consistency and clarity across all learning touchpoints.
- Agile Project Support: Contribute to cross-functional initiatives using Agile methodology, providing training expertise to support successful implementation.

**Required Qualifications**:

- Experience: Minimum 1 year in adult training, coaching, or support role within financial services or insurance operations.
- Technical Proficiency: Skilled in Microsoft Office and e-learning tools (e.g., Articulate Storyline, Camtasia, Adobe InDesign, and Canva).

**Preferred Qualifications**:

- Knowledge of Individual Insurance digital tools and Vitality program.
- Ability to diagnose and recommend training solutions based on business objectives and initiatives.
- Familiarity with Adult Education Learning principles.
- Demonstrated ability to coach learners through their learning journey to overcome any unique challenges or obstacles that arise.
- Demonstrated consistent use of good judgment and professionalism when dealing with sensitive, confidential matters.
- Communication: Strong verbal and written communication skills with the ability to simplify complex topics.
- Adaptability: Comfortable working independently and collaboratively in a fast-paced, evolving environment.
- Organizational Skills: Excellent time management, attention to detail, and ability to manage multiple priorities.

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**##LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Montreal, Quebec

**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$51,375.00 CAD - $85,625.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short