System Navigator

Position: System Navigator

**Job Type**: Full-Time

Reporting to: Executive Director

Closing Date: March 7, 2025

The Burlington Family Health Team (BFHT) is a primary care organization, funded by Ontario Health, serving the Burlington community. Our interdisciplinary health care team provides programs and services including psychotherapy, physiotherapy, remote care management for chronic disease and a number of other services to support health and wellness. The Burlington Family Health Team is looking for a System Navigator to join our dynamic team. We are looking for an energetic individual who is patient-centred, adaptable and excels in collaboration and innovation. The system Navigator will deliver service in accordance with FHT policies and professional practice standards.

Position Summary:
In collaboration with clinicians, patients and health care and community service providers, the system navigator supports patients who face system barriers in accessing the care and supports they need. This is achieved through education, information, advocacy and navigation with the goal of positively impacting patients’ health and wellness. In partnership with patients, the system navigator assesses patients’ needs and goals with a particular focus on social determinants of health, identifies community-based health and social services/resources and links patients through referrals, advocacy and collaboration. The system navigator also attends and participates in the Burlington Family Health Team, Burlington Ontario Health Team and community wide tables, initiatives and meetings.

Roles and responsibilities:

- Help patients access resources they need and collaborate with other community providers to support patients
- Meets with referred patients, in person or virtually, as per patient preference, to understand needs, concerns and priorities
- In partnership with each patient, develop a plan to support access to care and services to achieve goals
- Provide education and information about care and service options and resources
- Facilitate team communication, system advocacy and navigate barriers to care that patients and families may experience
- Inventory relevant community services and resources, liaising with external stakeholders and referral sources
- Use critical thinking skills to escalate more urgent patient care needs
- Provide presentations/education for health and social services professionals
- Maintain and update all patients’ health records
- Collect data for program accountability, evaluation and quality improvement and prepares/submit reports as required
- Actively seek opportunities to improve the patient experience and support system change
- Regulated Health Professional with current membership within the relevant Ontario regulatory body. Preference will be given to RSW and RSSW, but all RHPs will be considered.
- Demonstrated experience working in clinical/community settings with a diverse clientele to provide health and social support, including persons experiencing mental health concerns (including mood disorders and addictions) and newcomers
- Experience working with marginalized communities to address gaps in social programming (BIPOC, seniors, individuals living with disabilities, newcomers, refugees)
- Demonstrated ability to work well independently and as a collaborative member of an interprofessional team
- Solid understanding of the healthcare and social services systems
- Working knowledge of the social determinants of health
- Demonstrated ability to effectively advocate on behalf of patients within the social services and/or health care systems
- Excellent communication, problem-solving and critical thinking skills
- Demonstrated capacity to integrate Equity, Diversity, and Inclusion (EDI) principles and anti-oppressive practices

Other requirements:

- Working knowledge of MS Word, Excel and EMR systems
- Ability and means to travel as needed to fulfil the requirements of the position
- Ability to work flexible hours, including evenings and weekends to meet the needs of patients
- Must provide a satisfactory current Criminal Reference Check (CPIC) including a Vulnerable Sector Check prior to hire.

To Apply

Burlington Family Health Team

Location: Burlington, Ontario

**Job Types**: Full-time, Permanent

Pay: $35.00-$37.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Expected start date: 2025-03-07