Intake Coordinator

Established in 1994, TeksMed Services Inc. is a leading disability and claims management firm, offering employers across Canada a complete solution to workplace injury and short-term disability claim management.

Our team of experts has devised processes and methods to reduce wage loss and claim costs by helping ill and injured workers maximize their work potential. We focus on ability, not the disability, provide fast, world-class health care, and assist in establishing an early and safe return to work.

TeksMed is looking to fill an opening within our disability management department based in Chilliwack, BC. This is a full-time position for an Intake Coordinator who will directly report to the Administration, Team manager.

We are looking for a highly
- motivated individual with a strong work ethic, drive, and ability to use their initiative to manage time effectively. This position requires excellent communication and critical thinking skills, strong problem-solving abilities, and a capacity to flourish in a fast-paced, ever-changing environment.

**Key Responsibilities**:

- Receive incoming queries and information in relation to the setup of a new claim or reopening of a prior claim
- Manage customized software database notes on case files and ensure accuracy and inclusiveness
- Maintain records of client interactions, such as recording details of discussions, comments, and relevant information
- Complete the Employer’s Report of Injury (F7), and mail it to the worker and client
- Ensure documents are entirely accurate and inclusive by contacting the appropriate party to obtain missing information
- Initiate interaction with the client by phone to confirm details of the employee's injury
- Analyze gathered information to determine the status of the claim and allocate the information to the appropriate team internally

**Qualifications**:

- Excellent time and priority management skills
- Organizational skills with great attention to detail
- Strong critical thinking and problem-solving skills
- Exceptional written and verbal communication skills, including negotiation and dispute-resolution techniques
- Ability to work independently and make decisions with confidence
- Ability to be resourceful and solve problems by identifying suitable approaches and solutions
- Good interpersonal, communication, and customer service skills

**Required language**:

- Fluency in English, both written and verbal, is a must
- Fluency in French is considered an asset

**What can we offer you?**
- Competitive base salary commensurate with experience
- Full-time hours 8:00 am to 4:00 pm Monday - Friday
- Generous benefits & RRSP matching program
- Plenty of opportunities for advancement and ability for further education within this field at no cost to the employee Great working atmosphere
- Two weeks of vacation per year
- Wellness Program
- Flex day progam

**Job type**: Full-time permanent position

**Working hours**: 8:30 am - 4:30 pm

**Working days**: Monday - Friday

**Work Location**: 44600 Skylark Road, Chilliwack, BC V2R 6H5

**Work Structure**: In office

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: One location