Keyholder

5 days ago

Calgary, Canada SNDL Full time

At **Value Buds Signal Hill in Calgary AB**, we are looking for an experienced **Part-time Keyholder** who can handle curveballs like champs. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

**Role and responsibilities include, but are not limited to**:
**Customer Offering**
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains and consumption methods

**Day to Day Operations**
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock product regularly

**Regulatory Adherence**
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote Nova Cannabis’s and AGLC’s (Alberta Gaming and Liquor Commission) social responsibility programs
- Comply with Nova Cannabis’s policies, standard operating procedures, and practices

**Experience and Qualifications**
- Minimum, 2-years of customer service experience
- Minimum, 2-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid SellSafe certification
- Valid Qualified Cannabis Worker certification
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in Alberta

**Personal Characteristics and Requirements**
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanor
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be 18 years of age or older
- Must have reliable transportation to commute to/from work

**Job Type**: Part-time

**Experience**:

- Customer Service: 2 years (preferred)
- Cannabis Retail: 1 year (preferred)

Licence/Certification:

- QCW & SellSafe (required)

**Location**:

- Calgary, AB T3H 3P8 (preferred)

Work Location: In person

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