Casual Support Worker

Job Title: Casual Support Worker

Company: John Howard Society of Victoria

Location: In Person, Victoria, BC

**Job Type**: On call, Casual

**Salary**: $26.15 - $27.74 per hour

Number of positions: 2
- 1 position for 8 hrs. and/or 12 hrs. overnight (from 10 pm to 10 am)
- 1 position open availability

**Who We Are**:
John Howard Society of Victoria is a fast-paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.

At John Howard Society of Victoria, we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs.

**Our Vision, Mission, Goals, and Values**:

- Our Vision: A safe, healthy, and inclusive community for all
- Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence
- Our Goals:

- Service Excellence: Improve the quality of life of the people we service through more relevant, accessible and sustainable services.
- Organizational Sustainability: Realize a resilient operational and governance model that supports JHSV to consistently serve the end-to-end client journey.
- Capacity: Increase our capacity to work effectively and efficiently as a team.
- Our Values:

- Our Service Commitments (How we provide services to clients) - Dignity, Advocacy, Empowerment
- Team Values (How we work together) - Collaboration, Accountability, Resiliency

**What We Offer**:

- Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities.
- Engaging Culture: Be part of a friendly team that values your input With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community.
- Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues.
- Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose.

**About the Program**:
The Community Residential Facilities consists of 4 properties that support individuals being supervised on conditional release from an institution or a forensic psychiatric hospital. The program operates 24/7 with support staff and is guided by services being accessible and client-focused. We work from a client
- centered, strengths-based perspective and use a relationship-building approach. We believe that people are experts on their own lives, and promoting positive change enables them to grow in the way they envision.

**Position Summary**:
The Position reports to Manager, Residential Programs

We are seeking an enthusiastic Casual Support Worker to join our dynamic team. This role involves supporting residents in a structured environment through conducting rounds, managing documentation, and maintaining facility cleanliness. It requires monitoring compliance with rules, fostering positive interactions, and addressing individual needs via action plans. Building relationships with community agencies is essential for effective client support and ensuring safety and accountability. This is an in-person role with no opportunity to work remotely.

**What You'll Be Doing**:
Administration (40%)
- Conduct rounds and bed checks at irregular intervals, a minimum of two times during each shift at Manchester House, Gelling Manor, and Maxfield House.
- Answer phones, greet the public and visitors with discretion.
- Access and maintain/ update documentation on SharePoint.
- Attend employees’ meetings as required.
- Review memos of the operation of the House and keep abreast of new developments relating to the Correctional Service of Canada and the Provincial Health Services Authority.
- Record pertinent resident information in the Duty Logbook and on the online Case Administration Management System
- Record House maintenance and shift rounds in the Duty Logbook
- Undertake special assignments as required by the Manager of Residential Programs and Program Coordinator
- Conduct menial house tasks such as laundry, mopping/sweeping, organizing supply area, recycling etc.
- Record pertinent information in the Duty Logbook and online Case Administration Management System.
- Check resident sign in/out sheets to ensure accuracy.
- Follow working alone (safety line) procedures for check-ins.

House Management (30%)
- Ensure the