Help Desk Technician

August 27, 2024

**HELP DESK TECHNICIAN**

**(FULL TIME)**

**WELLINGTON HEALTH CARE ALLIANCE**

Groves Memorial Community Hospital - Louise Marshall Hospital - Palmerston & District Hospital

**Job Posting: #2024-203**

**We are**:

- Two corporations with three Hospital sites + one integrated management team = Wellington Health Care Alliance
- Located in Wellington County where staff have the luxury of choosing to live in either a rural or urban setting

**We have**:

- A team based/supportive approach and an open mind for new ideas and methodologies as we strive to improve patient care and the quality of work life for all of our staff

**We require an individual who**:

- Has the ability to understand a vast array of complex technical issues, solutions and or alternatives
- Has the ability to understand both the clinical and financial processes of the hospital to ensure quality and integrity of the solutions provided
- Has the ability to analyze a problem and develop, implement and support the solution
- Will provide first and second level support for Information Systems hardware, software, network and operating system requests
- Has in-depth knowledge of regulatory policies and procedures as they relate to the industry (Security, privacy, confidentiality)
- Understands user administration, account administration, file administration and account policies
- Will maintain helpdesk database administration and maintenance
- Will deploy desktop and life-cycle services
- Will manage mobile device assignment and deployment, as well as other peripheral equipment, providing preventive maintenance procedures on peripheral and desktop equipment
- Has the in-depth knowledge of technical procedural documentation, configuration and asset & change management in a rapidly and continuously changing industry
- Will contribute to the development and implementation of the departmental strategic plan

**Essential skills for the position are**:

- Excellent computer hardware and software troubleshooting and support skills
- Proficiency with Windows Active Directory (AD), Windows suite of operating systems and Microsoft Office product line
- Knowledge of the TCP/IP protocol
- Knowledge of LAN/WAN environment
- Technical writing / documentation skills
- Excellent verbal and written communication skills
- Excellent customer service skills
- Business analysis and problem-solving skills
- Industry standard technical certifications (desirable)

**You will stand out if you have**:
**Additional Qualifications**:

- Satisfactory performance and attendance required
- Satisfactory Reference Checks required prior to start date
- Must provide a Police Vulnerable Sector Check
- Must complete a Pre-Employment Health Assessment prior to being hired

Your home office site will be located at Groves Memorial Community Hospital and travel will be required to our sites in Mount Forest and Palmerston.

**EXTERNAL** applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Our Hospital’s are committed to providing and fostering a safe, healthy, and respectful workplace for all of our employees, free from violence and harassment.