Desktop Eng

locations- Canada - Ottawa (Bill Leathem)- time type- Full time- posted on- Posted Today- job requisition id- 20241118- It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

Lumentum Canada was awarded the 2022 National Capital Region’s Top Employers _for the 6th consecutive year_ and the 2022 Career Directory Canada’s Best Employers for Recent Graduates _for the 5th consecutive year_.

**Responsibilities**:

- Ensure key IT systems, hardware, services and processes are available
- Proactively evaluate and monitor performance of key systems and processes to ensure continued business operations
- Some desktop and network support for the local office users and visitors
- Physical installation and maintenance of server and storage hardware
- Coordinate and communicate with leadership on proposed or implemented resolutions and changes
- Meet organizational SLA metrics
- Work with the global team as well as local stakeholders in the implementation and testing of new technologies and/or initiatives
- Work directly with local Lumentum team on resolving time sensitive issues
- Collaborate with other IT and business teams on projects.
- Technical Skills:

- Advanced Windows Desktop expertise is a must
- Some experience in support Windows Server (2008R2, 2012R2) environments is a must
- Some experience in supporting server environments and infrastructure is required
- Some experience in supporting Linux (RedHat/CentOS) environments is preferred
- Some background in understanding and supporting hypervisor technologies is a must (VMware)
- Knowledge of infrastructure (SMTP, FTP, SFTP, ssh, DNS, DHCP) services is preferred
- Experience in automation of manual tasks is preferred
- Backup and restore technologies and practices is preferred
- Cloud technology (Amazon, Google, Azure) is a plus
- Web server experience (Apache, IIS) is a plus
- Working knowledge of Virtualization (VMware) is a plus
- Enterprise Networking knowledge is a plus.
- Soft Skills:

- Strong language command of English is a must
- Excellent oral/written abilities
- Mentally flexible, agile and adaptable to rapid changes
- Outstanding customer service and positive attitude
- Analytical, troubleshooting and problem-solving skills
- Strong team player with good interpersonal skills
- Independent thinker with a strong desire to learn new technologies, processes and take on new challenges
- Driven to solving issues at the root level.
- Ability to work on call rotation - nights / weekend on call support
- Education and Experience:

- 2+ years of professional IT Experience
- Bachelor’s Degree in Computer Science, Engineering or a related discipline