Customer Service Representative Stanstead, Qc

**WHAT ARE WE LOOKING FOR**

**WHAT WILL YOU DO**

As a **Customer Service Representative**, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

As a Customer Services Representative you will be handling different responsibilities:

- Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
- Processing, monitoring, and following up on customer purchasing orders.
- Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
- Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
- Creation of invoices and corrections, if necessary, as well as returns of material.
- Scheduling visits to the showroom, leading material views & reservation of specific material.
- Solving customer issues from the order to delivery and maintaining customer account receivables.
- Performing analysis in SAP as requested by the General Manager, Operations Manager or the sales/promotion force.
- Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
- Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
- Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
- Other tasks upon request of the manager.

**WHAT YOU NEED TO SUCCEED**

**EXPERIENCE**
Required:

- 3+ years of experience in Customer Service.
- 2+ years of experience with invoicing and order entry.

Desired:

- Customer Service experience in construction, manufacturing, distribution or related industry experience

**EDUCATION**
Required:

- High School Diploma/GED

Desired:

- College degree

**KNOWLEDGE**
Required:

- Computer literacy to a relatively high standard: outlook, excel, word.

Desired:

- Use of SAP, ERP or order system

**SKILLS**
Required:

- Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
- Ability to multi-task and work in an extremely fast-paced environment.
- Exceptional customer-facing and interpersonal skills, both written and verbal.
- Advanced written and verbal communication skills in both French and English

**WHAT WE OFFER**

At Cosentino, you will join a company:

- With an international mindset and presence in 80+ countries
- With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
- In which you will be able to grow your career and develop your leadership skills

Pay: $22.00-$24.50 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Stanstead, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (required)
- order entry: 3 years (preferred)
- invoicing: 3 years (preferred)