Call Operator

2 weeks ago

Mississauga, Canada 1store inc. Full time

**1Store Inc.** is a leading Canadian retail company committed to providing exceptional products and outstanding customer service to our diverse clientele across the country. As we continue to grow, we are seeking a dedicated and personable **Call Operator** to join our dynamic team.

**Responsibilities**:

- **Customer Communication**:

- Handle inbound and outbound calls from customers regarding product inquiries, order status, returns, and other service-related issues.
- Provide accurate and timely information about products, promotions, and store policies.
- **Order Management**:

- Assist customers in placing orders over the phone, ensuring all details are accurately captured.
- Process orders, returns, and exchanges efficiently using our retail management system.
- **Problem Resolution**:

- Address and resolve customer complaints and concerns with professionalism and empathy.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- **Data Entry and Documentation**:

- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Update customer information in the database as needed.
- **Team Collaboration**:

- Work closely with other departments, including sales, inventory, and shipping, to ensure seamless customer service.
- Participate in team meetings and training sessions to stay updated on product knowledge and company policies.
- **Performance Metrics**:

- Meet or exceed individual and team targets for call handling, customer satisfaction, and other key performance indicators (KPIs).

**Requirements**:

- **Education and Experience**:

- High school diploma or equivalent required; post-secondary education preferred.
- Minimum of 1 year experience in a call center, customer service, or retail environment.
- **Skills and Abilities**:

- Excellent verbal and written communication skills in English; bilingual (English/French) is a plus.
- Strong interpersonal skills with the ability to handle difficult situations calmly and effectively.
- Proficient in using computers, including Microsoft Office Suite and retail management software.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- **Personal Attributes**:

- Positive attitude and a customer-centric mindset.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

**We Offer**:

- **Competitive Compensation**:

- Attractive salary package with performance-based incentives.
- **Benefits**:

- Comprehensive health and dental insurance.
- Employee discount on store products.
- Paid time off and holiday pay.
- **Professional Development**:

- Opportunities for career advancement within the company.
- Ongoing training and development programs to enhance your skills.
- **Work Environment**:

- Friendly and supportive team atmosphere.
- Modern office facilities with the latest technology.

**How to Apply**:
**Job Types**: Full-time, Part-time

Pay: From $23.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Extended health care
- Flexible schedule
- Paid time off

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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