IT Support Specialist

Are you a detail-oriented professional with a passion for technology, problem-solving, and keeping systems running smoothly? Horst Systems is hiring an **IT Support Specialist** to provide essential technical support across our office, shop, and field teams.

In this role, you’ll take ownership of troubleshooting hardware and software issues, managing user accounts and devices, and supporting technology needs to ensure uninterrupted business operations. You’ll also assist with onboarding/offboarding and help maintain accurate IT documentation.

If you’re eager to grow your IT skills in a collaborative, fast-paced environment, we’d love to hear from you

**What’s in It for You?**
- Have a lasting and positive impact on our customers
- Play a role in our business growth and success
- Competitive salary based on skill and experience. The starting range is $30 to $40 per hour with a 44 hour work week.
- Monday to Friday work schedule
- Year end bonus
- Paid training and development
- Health care spending account and company pension plan

**Key Responsibilities**
- Provide technical support for computers, tablets, phones, and printers
- Set up and deactivate user accounts across various platforms (Microsoft 365, AutoDesk, Axis)
- Deploy and maintain workstations and devices throughout their lifecycle
- Assign and track software licenses and access levels
- Support onboarding and offboarding procedures
- Maintain up-to-date IT documentation and system records
- Assist with PC updates, QuickBooks patches, and annual device maintenance
- Support shop technology, including CNC systems and GeoTab
- Provide basic user training in Microsoft 365 and common tools
- Other duties as needed.

**What You Bring**
- Post-secondary education in Business, Information Technology or related is required, or 5+ years of demonstrated experience in IT support
- Strong troubleshooting, communication, and documentation skills
- Familiarity with Microsoft 365, user account management, and networking basics
- Experience with mobile devices, CNC support, or GeoTab is an asset
- Detail-oriented, dependable, and committed to excellent customer service
- Excellent attention to detail and a high level of accuracy
- Dependable, coachable, and eager to learn
- Strong communication skills—both written and verbal
- Ability to manage time, prioritize, and adapt to changing priorities
- A collaborative attitude and a positive mindset

**Ready to apply?** Please upload your resume and be sure to include a **cover letter** that clearly outlines your qualifications and why you’re a strong fit for this role.

This position will remain open until filled. Only those selected for further screening will be contacted. We welcome recent college and university graduates, as well as individuals looking to grow or transition in their careers.

This job will be posted until filled. Only qualified applicants will be contacted.
- We thank all applicants for their interest, however, only those selected for further screening will be contacted. Horst Systems Ltd. is dedicated to maintaining a respectful, fair and equitable work environment, and welcomes submissions from all qualified applicants. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request._

**Job Types**: Full-time, Permanent

Pay: $30.00-$40.00 per hour

**Benefits**:

- Company pension
- Dental care
- Vision care

Ability to commute/relocate:

- Elmira, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person

Expected start date: 2025-07-21