Service Technician I

5 days ago

Toronto, Canada Patterson Full time

**Patterson isn't just a place to work, it's a partner that cares about your success.**

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

**Job Summary**:
The Service Technician - Installation is responsible for providing training, intermediate level on-site repair, installation and maintenance on a variety of dental products.

**Essential Functions**:

- Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
- Determines the equipment, parts, supplies or tools needed to complete the install and service requests.
- Relays any special problems to Service Coordinator following each call.
- Insures that standard response times committed to the Service Coordinator are met.
- Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.
- Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
- Learns and follows specific manufacturer guidelines for equipment installs and troubleshooting.
- Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
- Returns defective modules assemblies or parts to the local office and labels items.
- Ensures proper vehicle maintenance and safe driving habits are followed.
- Manages vehicle inventory and restocks as necessary.
- Performs other duties as assigned.

**Job Qualifications**
- Electronics diploma or any other relevant experience.
- Background in contracting, plumbing, mechanics or electrical is preferred.
- Strong customer service skills and a positive attitude.
- Strong organizational skills, sound judgment and excellent decision-making abilities.
- Knowledge of the dental industry is an asset.
- Knowledge of SAP software is an asset.
- Excellent oral and written communication skills in English.
- Valid driver’s license and in order required.
- Motivated team player.

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