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Manager, Digital

3 weeks ago

Vancouver, Canada Saje Natural Wellness Full time

**Overview**:
At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there.

**The impact you'll make**:
The ideal person will have strong Project Management skills within a digital team, the ability to analyze historic initiatives and successes to identify opportunities for execution within the team, and be comfortable working in a lean, proactive, highly visible team.

All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers.

**What you'll do**:

- Own management of Digital Go-to-Market process; including tactical digital calendar planning, oversight of digital marketing and eCommerce content briefs, cross-functional communications, and go-live execution process
- Manage all digital content calendars; ensuring alignment between Digital, eComm/CX, Brand, Creative and Allocations teams to ensure monthly calendars achieve required revenue performance, and that we have necessary inventory and creative content to support
- Support full funnel campaign planning, ensuring all digital campaigns are executed at the right journey stages for the right channels
- Create content plan for eCommerce website to support monthly campaigns; ensuring briefs are input and content is live at the right time
- Oversee planning and execution of online promotions (including discounted sales and GWP’s), ensuring cross-functional partners are aware of upcoming promotions and all are executing as required
- Oversee and manage online discount code strategy and execution
- Lead Digital & eCommerce team campaign and performance related reporting decks; such as campaign post-mortems and content briefing presentations
- Support ad-hoc Digital operations tasks such as new vendor set ups, platform, agency and new marketing channel scoping, etc.
- Support department budget tracking, and invoice submission and reconciliation
- Strategic oversight and coordination of the performance influencer program to drive top-line revenue, including overseeing macro to micro influencers and owning large-scale partnership relationships
- Support all aspects of influencer program maintenance and growth; including delivery of campaign briefs, day to day communications, contract negotiations, gifting and seeding strategy, budget management and KPI reporting
- Manage and oversee day to day responsibilities of external digital program agencies, including ensuring they are meeting and exceeding targeted KPI’s
- Own management of online digital experiences such as shopping quizzes, customer subscriptions, loyalty programs etc.
- Forecast, measure and report on digital program results on a weekly, monthly and quarterly basis (spend, ROAS, revenue, new customer reach etc.)
- Work on other duties as assigned. This is an ever-evolving role and adaptability will be the key to success

**We'd love to hear from you if you have**:

- Bachelor’s Degree or diploma in Marketing or related field; or equivalent years of combined education and experience
- Minimum 4 years’ direct digital & eCommerce program and operations management experience (influencer, CRM, calendar planning and execution, promotions management, etc.)
- Must have experience working internally brand side, with strong cross functional experience built.
- Must have managing Digital Projects end to end, ideally within a brand with a multi-product sku count.
- Experience overseeing execution, coordination, and detailed process of digital promotions and Go-to-Market calendars, with optimized customer journey experience being the focus of all campaign executions
- Results-oriented and process driven, with high expectations of self and team
- Excellent communication skills (oral and written)
- Ability to problem solve and seek out solutions
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects

**Why Saje?**

Here at Saje, we understand that joining a team is an important decision to make, so we want to be sure you're supported to do your best work.

The compensation range on average for this position is from** $80,000 - 88,000** annually. Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal eq