Installation & Repair Technician - Burgessville

Do you take pride in providing an AWESOME experience for customers? Do you enjoy being in a physical, hands on position while working outdoors?
Look no further This position may be for you
As a customer facing Installation & Repair Technician, you will be responsible for installation and repair of our core services. This position primarily includes installation of voice, data and video over Fibre optics, but may occasionally include other mediums such as coax, copper, and wireless solutions.
**Position Details**:

- Full-Time, permanent position, based in our Burgessville office
- Hours of work:

- Monday to Friday, 8:00am - 4:30pm
- Extended hours may be required until 8:00pm Tuesdays/Thursdays and periodically working Saturdays 8:00am-4:00pm
- Rotational scheduling and on-call requirements

**Primary Responsibilities**:

- Fibre-splicing for service Fibre cables
- Working with various types of fiber splice enclosures
- Testing fiber with the use of an OTDR
- Hand digging of service fiber cables to complete installations and repairs
- Site Surveys to determine best point of entry of service cables
- Complete installation of our services for Residential and Corporate customers, while adhering to all safety standards
- Promote and explain equipment and services by demonstration and discussion
- Maintain a general level of knowledge covering all current equipment, technologies and standards
- Investigate and respond to needs of all customers, internal and external, according to normal or established procedures
- Analyzing, isolating and repairing troubles causing impaired service
- Maintain regular direct responsibility with customer relations for installations, repairs, and outages
- Receive technical direction from other team technicians
- Underground cable locating and reporting
- Prepare plans, time sheets, repair work orders and other reports as necessary, using standard abbreviation and field or function codes
- Involved in Order/Inventory management for all equipment
- Ensure vehicles and all equipment are properly maintained at all times
- Any other duties as may be assigned from time to time

**Education and Qualifications**:

- The ability to communicate in a clear, concise and professional manner with a strong focus on customer service
- Ability to handle the physical aspects of the job which include working at heights, climbing on residential/commercial rooftops, working off of ladders, consistently lifting and carrying up to fifty (50) pounds, clearly identifying cable colours, running and mounting of hardware/cabling, as well as working in adverse weather conditions
- Skilled in performing cabling, mechanical jobs and the use of hand and power tools
- Computer proficiency with working knowledge of Microsoft products is required
- Knowledge in Telecommunication Services, with a primary focus on Fibre services, as well as related testing equipment
- Proven ability to identify potential problems and challenging situations, take appropriate action, implement solutions or seek assistance of the Technician team and/or Supervisor as required
- Proven ability to perform required responsibilities independently, with limited supervision and direction, within a fast-paced, ever-changing environment
- Fibre splicing and testing experience is an asset
- Must be open to completing and passing the following training: Fall Arrest, Emergency First Aid and Ladder Training
- Must have a valid G class driver’s license

**What we offer**:

- Challenging and rewarding place to work
- Competitive starting rates
- Employee discount plan on Execulink services
- RRSP matching program
- Tuition reimbursement program
- Comprehensive benefit plan

Interested in joining our Execulink Team? Learn more about us below
About Us
At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us When you join Execulink, you’re joining a team that’s focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Mission, Vision and Values, and are searching for individuals who are excited to contribute and do the same
Execulink Telecom is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Visit our company website at Careers | Execulink® Telecom
Only those selected for an interview will be contacted.
INDHP