Technology Service Technician

**School District No. 47 (Powell River)**

**Technology Service Technician
**Internal/External Posting**

School District No. 47 serves the educational needs of approximately 3000 students through elementary and secondary (Gr. 8
- 12) schools and other educational programs and employs approximately 400 staff.

Located on the Sunshine Coast, combining the natural beauty, amazing outdoor recreation opportunities associated with the
Powell River lifestyle, and an exciting and fulfilling work environment, it is ideal for those pursuing a healthy balance both
professionally and personally.

***

Under the supervision of the Principal of Technology, and under the direction of the Information Technology Manager, the

Technology Service Technician is responsible to assist in the overall provision and support of Information Technology

services in the District with a focus on supporting the needs of technology users in accordance with current policies and

technical practices

**DUTIES**
- Provide high quality, responsive technical support to individual technology users district-wide to troubleshoot, resolve

and/or repair problems with respect to hardware, software, operating systems, website content, and web forms.
- Support the use of educational and administrative computers within the District.
- Installation, troubleshooting, configuration, and updating of various computer platforms.
- Provide in-service to staff regarding the use of software programs.
- May assist technology users in maintaining, updating, and troubleshooting online communication platforms including

websites and web forms.
- Help resolve “Helpdesk” requests.
- Follow established processes and procedures to prioritize and track requested work.
- Assist other IT department team members with workload and/or projects as required.
- Advise technology users of appropriate technology security protocols necessary to safeguard the integrity and

confidentiality of District information and systems.
- Other comparable and/or transient duties which are within the areas of knowledge and skills required by the job

description may also be assigned.

**EDUCATION AND EXPERIENCE**
- Completion of Grade 12 and two-year diploma in Computer Technology or other qualifications and/or experience.
- One to two years of recent, successful, and comparable work experience.
- Must Possess and maintain a valid BC Driver’s Licence

**KNOWLEDGE, ABILITIES AND SKILLS**
- Possess current technical knowledge and troubleshooting capability for computing devices, hardware, software,

and operating systems used in the education sector.
- Demonstrated knowledge/skill to install, configure and maintain common network infrastructure, computer hardware

and Windows and MacOS operating systems.
- Demonstrated ability to communicate solutions and demonstrate use of instructional and productivity software to

District staff.
- Demonstrated ability to maintain web-site content and forms using current tools such as SharePoint and Acrobat.
- Demonstrated ability to work as a team member with Technology staff.
- Commitment to continuous professional growth.
- Demonstrated ability to communicate with clients and suppliers, both orally and in writing, in an effective,

respectful, and professional manner to clarify and exchange technical information.
- Demonstrated organizational skills and attention to detail.
- Physical capability to perform job duties in a typical IT department where there is frequent work in awkward

positions, regular lifting of heavy objects and extensive keyboarding.

This description contains the elements necessary for the identification and evaluation of the job. It is not an exhaustive list of
the duties to be performed. Duties not listed should not affect the evaluation of the position.

**Applications can be submitted to**:
**School District 47 (Powell River) - Human Resources**
**Application closing date: When position is filled.**

**Starting date**:As soon as arrangements can be made.**

This is a unionized CUPE L476 full time position. It offers an hourly wage rate of $31.81 plus a liberal benefit package including
pension, health, vacation, and sick benefits.

Interested qualified applicants should submit a cover letter and resume which must include three professional supervisory
references familiar with your professional performance. Please also include any supporting documents and transcripts.

**For further information regarding this position**:
**Please contact the District Principal of Technology, Ian Landy, at
604-414-5694
**We appreciate all interest in this position however, only those selected for an interview will be contacted by the District.