Service Desk Analyst

5 days ago

St Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

**Service Desk Analyst**

**ABOUT AGLC**
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

**ABOUT INFORMATION TECHNOLOGIES**

IT proudly provides the computer systems, security, IT services and governance that support AGLC’s businesses, including the operation & support of mission critical gaming, liquor and corporate systems running on a variety of computing platforms. IT ensures the stability and performance of a Local/Wide Area Network, which supports over 1,200 gaming locations and more than 2,000 computers/tablets, 150 physical and 2,000 virtual servers distributed across six corporate offices, casinos, RECs and bingo halls. IT provides leadership in the use of information technology, data and systems to help the AGLC achieve business goals and objectives.

**ABOUT THE POSITION**

**Service Desk Analyst**
**Job Req**:2633
**Location**:St. Albert Office
**Division/Branch**:Information Technology / IT Operations
**Classification**:Systems Analyst 1 (551)
**Status**:Excluded
**Employment Status**:Permanent Full Time
**Salary**:$59,713.22 - $81,756.25
**Closing Date: October 8, 2024**

**JOB SUMMARY**

Are you looking for a new challenge and the next step in your career? Then look no further, we have the perfect opportunity for you The Infrastructure and Operations Branch is looking for a passionate, innovative, and ambitious technical professional to join the team as a Service Desk Analyst.

To be success in this role, you will require exceptional communication skills which include excellent phone, chat and walkup etiquette and basic call handling skills. As you will be aiding internal customers, stellar customer service will be your top priority. Utilizing your strong problem-solving skills, you must be able to provide quick accurate responses to client/end user requests or issues using ITSM suite and other troubleshooting software.

AGLC recognizes the importance of providing our employees with alternative work options to support their individual and unique workplace needs. The Alternative Work Arrangements Program offers different styles of work such as Hybrid Work or a Compressed Work Week.

**SKILLS/QUALIFICATIONS**
- A diploma in Computer Science or related is required.
- Experience working within IT and/or a Service Desk environment for a minimum of 1 year is required.
- Experience troubleshooting Windows 10/11 operating systems.
- Maintaining and troubleshooting Print Issues.
- Experience with Domains, GPO, and Active Directory/Entra ID.

The following are considered assets:

- ITIL
- Microsoft Certifications
- CompTIA A+
- CompTIA Network+
- Knowledge of the Liquor, Gaming and Cannabis industries
- Experience with Intune and MDM

**NOTE**:

- To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
- As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
- AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

  • Front Desk Agent

    1 week ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    At Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are...

  • Front Desk Associate

    2 weeks ago

    St. Albert, Alberta, Canada Planet Fitness Full time

    Job Details Job Location: Saint Albert - St. Albert, AB T8N 5C9 Position Type: Part Time Education Level: High School or Equivalent Travel Percentage: Negligible Job Shift: Closer Job Category: Customer ServiceFront Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front...

  • Front Desk Agent

    1 week ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    **POSITION TITLE**: Frond Desk Agent **DEPARTMENT**: Front Desk **REPORTS TO**: Front Office Manager ***: To achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures...

  • Front Desk Associate

    1 week ago

    St. Albert, Alberta, Canada Planet Fitness Full time

    Job Details Job Location:    Saint Albert - St. Albert, AB Position Type:    Full Time Education Level:    High School or Equivalent Salary Range:    Undisclosed Job Shift:    Opener / Mornings Job Category:    Customer Service DescriptionPlanet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of...

  • Front Desk Agent

    24 hours ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    **POSITION TITLE**: Frond Desk Agent **DEPARTMENT**: Front Desk **REPORTS TO**: Front Office Manager ***: At the heart of our hotel is an energetic, organized, and empowered Guest Services Team that’s all about delivering top-notch service—with a smile! We’re here to make every guest feel welcomed, valued, and at home while keeping things running...

  • Service Desk

    2 weeks ago

    St. Catharines, Ontario, Canada MicroAge Technology Services Inc. Full time

    SUMMARYThe Service Desk Technician is an important first point of contact for our clients, providing exceptional technical support and ensuring the smooth operation of their IT systems. You will be responsible for providing end user support, troubleshooting and resolving technical issues, escalating complex problems, and maintaining high levels of customer...

  • Night Auditor/front Desk

    4 days ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    **POSITION TITLE**: Night Auditor **DEPARTMENT**: Front Desk **REPORTS TO**: Front Office Supervisor ***: To achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures...

  • Night Auditor/front Desk

    2 days ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    **POSITION TITLE**: Night Auditor **DEPARTMENT**: Front Desk **REPORTS TO**: Supervisors, General Manager and Assistant General Manager ***: To achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down...

  • Front Desk Member Services Associate

    4 days ago

    St. Albert, Canada Planet Fitness Franchises Full time

    **Front Desk Member Services Associate** - St. Albert, AB - **Part Time** Shifts - Weekday & Weekend Shifts Available - _Exact Schedule TBD (see available hours below)_ **Essential Duties and Responsibilities**: - Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. - Anticipate member's needs, respond...

  • Help Desk Analyst

    1 week ago

    St. Catharines, Canada District School Board of Niagara Full time

    **DISTRICT SCHOOL BOARD OF NIAGARA** **Help Desk Analyst** **Education Centre - Tech Services** **One (1) Full-time Position** **40 Hours per Week** The function of this temporary position include (but are not limited to): - Maintain Topdesk Knowledge base and create Topdesk workflow and change order processes - Modify Topdesk to enhance IT Dept...