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Call Center Supervisor

3 weeks ago

Canada ARO Inc Full time

_**RESPONSIBILITIES**_

The supervisor reports to general management, must have experience as a team leader or supervisor in a call center, and will be able to perform, develop and achieve objectives in line with our customers' expectations.

Organized and structured, the person will be responsible for several follow-ups and will be required to work in person.
- **MAIN DUTIES**_
- Lead, coach, motivate and develop team members in order to achieve and surpass set objectives;
- Ensure compliance with the various policies and procedures determined by the clients and the company;
- Monitor the results and objectives of each collector under his/her supervision; identify areas for improvement and follow up on corrective actions;
- Collaborate with the Quality team to listen to calls and identify opportunities for improvement;
- Perform other job related duties as required.
- **THE PROFILE**_
- Experience as a supervisor
- 1 - 2 year’s experience in a call center environment
- Knowledge of the Office suite and strong ability to adapt to technology;
- Bilingualism essential, oral and written
- Negotiation skills;
- Strong communication skills (verbal and written);
- Ability to manage time and priorities.
- **We offer**_
- A competitive hourly wage; between 39K and 55K depending on skills.
- Group insurance including medical, dental and life insurance;
- A telemedicine program;
- A dynamic environment;
Type d'emploi : Temps plein, Temps partiel

Avantages:

- Assurance Dentaire
- Assurance Vie
- Assurance Vision
- Stationnement sur place
- Tenue Décontractée

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi

Formation:

- DEP/ AEC ou Certificat (Souhaité)

Expérience:

- Gestion du personnel: 1 an (Souhaité)
- Service à la clientèle: 1 an (Souhaité)

Langue:

- Français (Souhaité)

Lieu du poste : Un seul lieu de travail