Help Desk Co-op Student

Would you like an opportunity to contribute new ideas, where new perspectives are welcomed? How would you like to become a part of an innovative, family oriented and fast-growing organization? Then please read on

**Who we are**:
Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble beginnings to a global contender.

**Who we are looking for**:
Do you put people first? Are you passionate about creating a great product experience for customers? Are you innovative? A self-starter? Adaptable? Like to have fun? You could be part of the Superior Glove Works team If you have superior communication skills, are a highly analytical, innovative and motivated individual with the ability to provide appropriate business solutions, please read on If you consider yourself to be a positive individual that embraces innovation and enjoys supporting teams throughout the implementation process of new projects and programs, this may be the role for you

We are currently recruiting for a **Help Desk Co-op Student** **to work in its Global Headquarters located in Acton, ON, Canada.

**Job/Position Summary**:
Reporting to the IT Infrastructure Manager, the Help Desk Co-op Student will work as part of the IT Infrastructure Support team performing first level phone and desktop support. This individual will also assist in configuring and deploying PC’s and software. This role will provide excellent exposure to allow one to develop the skills necessary for working in office & warehouse environments.

The incumbent will be analytical, resourceful, innovative, and able to work in a fast-paced environment.

This is a tremendous opportunity for a driven, dynamic, and enthusiastic individual looking for a career with a growth-oriented and successful company. If you are up to the challenge, we want to hear from you

**Responsibilities**:

- Providing customer service to all Superior Glove users both local and remote (e.g., Newfoundland, Honduras, etc.)
- Updating tickets with technical notes on what work was performed in Jira ticketing system
- Assist with asset inventory management (e.g., redeploying / recycling equipment)
- Help configure, and deploy new computers as needed
- Assist with user or department moves
- Create SOPs and diagrams for the team and user reference
- Support with projects as needed
- Other duties as assigned

**Qualifications & Requirements**:

- Currently enrolled in a post-secondary program in computer science / information technology or related field
- Good communication skills - verbal / written
- Experience working with MS office (Excel, Word, Office, and Powerpoint)
- Ability to work in office/warehouse environment
- Ability to problem solve technical issues with some guidance
- Decision-making in prioritization of tickets and assignment
- Able to work with end users in a clear and professional manner
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong written and verbal communication skills
- Ability to be resourceful and gather information, materials, and authorizations necessary to complete the task
- Follow and adhere to company’s policies and procedures

**Why work for us?**

When you work at Superior Glove, you are part of the family

Some of the benefits/perks include:

- Listed as one of Canada’s Best Managed Companies, past 10 consecutive years
- 2020 and 2021 awarded SME, part of the top 100 employers in Canada
- 2021 Excellence Award as one of Canada’s Safest Manufacturing Employers
- Equivalent of three weeks’ vacation per calendar year to start for all permanent, full-time team members PLUS two paid days off on Christmas Eve and New Year’s Eve
- Health, Dental, Vision, Extended Benefits, Group RRSP Plan, Health Savings account, etc.
- Join our online company Recognition Program, gain access to fantastic rewards, including team member referral program
- Access to our on-site fitness lessons, equipment, “Grab and Go” bikes and more
- As part of the “family” you can join in on our community involvement, staff lunch adventures, annual barbeques and company events

And much more