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Housekeeping Supervisor
2 weeks ago
The Housekeeping Supervisor is responsible for Assisting the Executive Housekeeper or General Manager in the day-to-day operation of the Housekeeping Department through supervision of all department staff, inspecting for quality control, standards and exercising expense control.
MAJOR DUTIES AND RESPONSIBILITIES
- Assume duties of the Executive Housekeeper in his/her absence.
- Trained in all sub-departments of the Housekeeping Department for emergency situations.
- Conduct A.M. and P.M. occupancy status reports and verify current and accurate information of all guest and meeting rooms in the hotel to keep the Executive Housekeeper and the Front Desk updated at all times.
- Daily recording and follow-up of maintenance items reported by the Housekeeping staff and during daily inspections.
- Respond to calls from guests and requests from employees
- To provide verbal and written reports to management.
- Perform daily room inspections, two written inspections per room Attendant.
- Prepare show rooms, V.I.P. rooms for quality control, standard and maintenance issues.
- Maintain current status of all out of order rooms, ensuring all guest and functions rooms are the best possible conditions at and available for guest use.
- Perform daily quality control inspections of suites; meeting rooms, common areas, storage rooms, exterior grounds, stairwells and all areas under control of the Housekeeping department to ensure all standards, cleanliness are being met.
- Maintain a professional and supervisory demeanour at all times, setting an example for all staff.
- Assist the Executive Housekeeper and assist with the training new and existing staff members.
- Completion of daily administration requirements e.g. scheduling, purchasing, lost and found, key control and housekeeping reports.
- Train and supervise all housekeeping staff, with complete follow-up work on performance issues, proper care of equipment and cleaning as well as productivity assignments.
- Preparation of daily work assignments for all departmental employees, prior to their starting times, according to occupancy demands and functions booked in the hotel, keeping within existing budget.
- Ensure that all departmental staff report to work on time and in proper uniform and follow hotel grooming and dress standards.
- Follows required documentation and corrective measures regarding employee discipline and Health and Safety issues, including WCB and internal accident reports.
- Exercise excellent interpersonal and guest relation skills and respond to requests for service promptly and efficiently.
- Maintain proper internal control and key control procedures, at the beginning, during and at the end of your shift.
- Administer the hotel lost and found procedures and ensure the articles are documented and securely stored and locked.
- Complete duties as assigned daily by the Executive Housekeeper or General Manager.
MINIMUM QUALIFICATIONS AND SKILLS
- Experience required in a similar role
- Flexible schedule and reliable
- Must be a fast pace worker and work well with others
- Multi-tasking skills
MENTAL EFFORT
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in tasks assigned by Executive Housekeeper.
PHYSICAL EFFORT
- Some heavy lifting required.
- Standing for long periods of time.
WORKING CONDITIONS
- Use of cleaning chemicals
TYPE OF SUPERVISION REQUIRED
Reports to the Executive Housekeeper and General Manager. Works under general instructions to prioritize and complete assigned tasks.
