Parts Consultant

3 days ago

Ottawa, Canada Audi Ottawa Full time

The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our** Audi Ottawa** location on **Montreal Road** and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market.

Join us as our **Parts Consultant**

Responsibilities include and are not limited to
- Provide prompt and courteous service to Technicians, customers and to our wholesale accounts.
- Handle telephone parts orders for wholesale and/or retail accounts and maintain records of all special-order parts.
- Provide all the necessary information for special and emergency orders.
- Write purchase orders for parts from outside suppliers
- Promote additional parts sales by suggesting related items, seasonal lines
- Inform customers when special orders are received
- Ensure that all defective warranty parts, returned by Technicians are properly identified and placed accordingly in our Warranty return area.
- Arrange for delivery or shipment of parts as required.
- Prepare and cost parts invoices
- Notify the Parts Manager of all inventory discrepancies.
- Examine returned parts for defects and exchange or credit as required.
- Periodically install accessories for a customer vehicle (ie
- roof racks, floor mats, etc.).
- Keep work area, warehouse and parts area cleaned and organized (sweeping floors, dusting shelves, etc.)
- Work with tire coordinator when necessary: reach out to clients who need to replace damaged, worn out or punctured tires. Provide the necessary information for them to be able to purchase new tires.

Qualifications:

- 2+ years of experience in an automotive dealership or parts department
- Excellent customer service and communication skills, with a focus on delivering a professional experience to retail and internal service clients.
- Ability to collaborate effectively with service advisors, technicians, and suppliers to ensure timely and accurate parts delivery.
- Skilled in handling warranty claims, returns, and core charges in compliance with manufacturer policies.
- Strong organizational skills and attention to detail in a fast-paced, high-volume dealership environment.

**Benefits**:

- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Company Events
- Disability insurance
- Employee assistance program
- Store discount

Location - 458 Montreal Road

Job type - Full time From 7am-4pm or 8am-5pm

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