Client Care Worker

Preference will be given to she/her/they/them applicants.

Westminster House helps women, youth girls, and all female-identifying persons reclaim their lives and heal from addiction.

We are a gender-specific bed-based treatment centre with a strong focus on the social model and community. Our programs recognize that women seeking alcohol and drug addiction treatment have specific needs. There are differences between the challenges men face and those faced by women when it comes to initiating and sustaining recovery. Many women have additional familial responsibilities and experience social stigma attached to women who can't control their alcohol or drug use.
- __________________

Reporting to the Program Director, the Client Care Worker must work with the team to ensure high quality of service of program delivery to the clients we support. The CCW must Interact respectfully with clients, attend to clients one-on-one and have the ability to resolve and mediate conflicts both individually and in a group setting. This will include: supporting clients to deal with problems, learn new skills, improve the relationship, and advocate on their behalf when necessary.

Duties

Ø Adheres to Policy and Procedures and is familiar with the Policy and Procedures Manual with emphasis on Human Resources, Code of Ethics and Rights of Person Served

Ø Ensure all incoming telephone calls are promptly answered and delivered to the appropriate staff member

Ø Closely monitor fax messages as well as carry out clerical functions as needed such as faxing telephone, filing, computer, data entry and photocopying, etc.

Ø Represent Westminster House at outside agency meetings

Ø Interact professionally and effectively with statutory bodies such as Community Care Licensing staff, Fraser Health Authority, and other Government bodies as required to ensure funding processes and licensing guidelines are being adhered to

Ø Responsible for the day to day running and long term maintenance of the facilities. Report any maintenance needs to Client Care Coordinator.

Ø Interact respectfully with clients and have the ability to resolve and mediate conflicts both individually and in a team setting in order to ensure client care is being provided according to the standards set out through the agencies visions and objectives

Client Services

Ø With aim of maintaining the beds at full capacity, monitor the recovery space capacity/turnover and ensure that prospective clients waiting for intake and their funders are preparing for the availability of residential space in a timely manner

Ø Liaise with the Client Care Coordinator so that they are advised of the funding status of clients on the wait list and are able to deal promptly with clients and to conduct the necessary screening processes

Ø Conduct initial telephone screenings with potential clients, providing program information and entry requirements in order to assist them with prompt access to services

Ø Support the Case Workers/Counselors and Support Care Workers to set up appointments; and assist them in the intake of new clients including the preparation of client admission forms, health and safety plans, and oversee that client binders are updated and intake binders are ready

Ø Advise the Case Workers if any client behavior is observed that could have a negative impact on the recovery of the client or any other resident

Ø Observe and document in the FYIDB system any issues that relate to client recovery

Ø Liaise with Case Workers to ensure that clients can get to appointments and /or transport them as needed

Ø Dispensing of medications

Skills Required:
Ø Experience in a social assistance/non profit sector is a highly sought addition.

Ø Able to work on own initiative and with minimum supervision in relation to the performance of the duties of the position

Ø Sound computer skills and excellent comprehension of MS Office

Ø Excellent organizational skills

Ø Professional, confident attitude yet, relaxed with the ability to interact with a wide variety of people

Ø Excellent communication and leadership skills with a strong attention to detail

Ø The ability to multitask, prioritize and adapt to an ever-changing environment

**Requirements**:
Ø If in recovery, nine months minimum of recovery living

Ø Preferred qualification or equivalent experience in office management and or administrative support

Ø Valid driver’s license with insured vehicle is an asset

Ø Knowledge of women’s issues

Ø Strong leadership, interpersonal and conflict resolution skills

Ø The willingness to continue to upgrade education and training as required by the demands of the position

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour