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Guest Service Supervisor

3 weeks ago

Calgary, Canada Silver Hotel Group Full time

**Guest Services Supervisor**

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

Reporting to the Guest Services Manager or designate, you will:

- Ensure a smooth operation of the Guest Services in the absence of the Guest Services Manager;
- Act as a role model in the service vision and standards of the Guest Services Team;
- Supervise the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
- Support in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
- Encourage teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Sales, Food and Beverage, Housekeeping, and Maintenance;
- Verify that accurate room status information is maintained and properly communicated;
- Resolve guest problems quickly, efficiently, and courteously;
- Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
- Understand and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
- Act as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participate in fire safety plan;
- Perform other duties as assigned including assisting team members with their roles during peak periods.

**What We are Looking for...**
- Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
- Demonstrated ability to interact in a team environment with several divisions/departments
- Excellent written and verbal communication skills are essential;
- Computer literate in property operating systems such as OnQ PMS, Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, Outlook) is an asset;
- Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.

**About Us**

We speak downtown, we talk mountains. We’re the symphony for stampeders and the stampede for the symphony. Elegant and down home, proper and wild, sensible and spirited. For dreamers, for doers, when you visit the Westley, unexpect the expected. Our building was born in Calgary’s business boom of the 1970s but has been transformed into a boutique hotel for modern travelers and local revelers. We are turning the west side of wild west Calgary into the place to be.

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for