**IT SPECIALIST**

**Starting b**ase salary**CAD $50,500 - $60,500**

Plus Bonus, Equity & Benefits
- _Pay transparency_
- Our salary ranges are _determined_ by role, level, and location. The range displayed on our job posting reflects the minimum and typical _maximum_ target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. _Within the range, individual_ pay is _determined_ by job-related skills and experience _demonstrated_ during the interview process_. _

IT Specialists assist all team members to ensure they have both the right technology to complete their job and that the technology is running effectively. In addition to resolving technical complications impacting job functioning, IT Specialist responsibilities range from hardware setup during onboarding to maintenance throughout employee transfers/leaves.

**What you will be doing**:

- Triage and resolve helpdesk tickets using JIRA
- Day to day system administration functions, including system provisioning, maintenance and decommissioning laptops
- Provides Technical Support to internal employees and troubleshoots technical issues related to common infrastructure and network, within SLA response time
- Improvement of all service deliveries that capitalize on efficiencies including installation standards and configurations.
- Follow onboarding process for new hires and terminations
- Standardize on hardware and software across departments
- Provide technical support services for all departments
- Maintain integrity and security of Entra ID and all user access privileges
- Create FAQ documentation for commonly asked questions
- Maintain Entra ID information for all employees as directed by HR
- Maintain physical security ensuring employee safety
- Supporting and assisting all remote employees

**What you’ll bring to this role**:

- Exceptional customer relationship and negotiation skills
- Proven excellent communication skills - written and verbal
- A customer first mentality and deep understanding of customer service
- Proven ability to work as an effective member of a team
- Proven organizational and follow-up skills (including prioritization)
- Strong active listening skills
- Ability to work independently, with mínimal supervision
- Demonstrated ability to provide valuable feedback and solution options based on that feedback

**Why 360?**

Join 360insights, a fast-growing global leader in channel incentives and insights. Be part of a team that delivers innovative solutions for top brands, all while thriving in an inspiring, inclusive culture that has earned us recognition as a Great Place to Work® in Canada, the USA, and the UK. Here, we put people first, fostering a vibrant and values-driven environment where both team members and clients succeed together.

**Experiences that create growth.** Growth that creates experiences. We believe that as Insighters grow, we unlock new opportunities and experiences that continue to fuel further growth, creating a continuous cycle of improvement and achievement. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.