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Information Technology

2 weeks ago

Toronto, Canada Core Innovation and Management Services Inc Full time

Education: College/CEGEP
- Experience: 7 months to less than 1 year
- or equivalent experience
**Work setting**:

- Startup company
- Consulting firm
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Computer and technology knowledge**:

- Networking software
- Networking hardware
- Networking security
- Internet
- Mac OS
- MS Windows
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Ability to multitask
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week