Collections Supervisor

Operating from offices in Canada and the United States, and supporting projects in several other countries, we are North America’s fastest-growing end-to-end geosynthetics supplier, fabricator, and installer. As an expanding and progressive company, we pride ourselves on three core values —Trust. Quality. Value — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value. With a focus on our people, we continuously strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

**Roles & Responsibilities**
- Supervise and provide coaching to a team of Collection Clerks, ensuring they meet performance goals and objectives.
- Conduct performance evaluations, provide constructive feedback, set goals and maintain employee motivation.
- Handle complex accounts and ensure timely resolution of escalated issues, while maintaining positive relationships with customers.
- Ensure all account notes and communications are accurately documented.
- Review and analyze various reports generated through the collections system, ensuring that customers are assigned, reviewed and contacted in a timely manner.
- Evaluate the status of delinquent accounts and create appropriate action plans.
- Collaborate with internal staff to address at-risk accounts.
- Develop and implement effective collection strategies.
- Other duties as assigned.

**Qualifications**
- High school diploma.
- Previous experience in a Senior Collections role handling complex accounts and resolving disputes.
- Strong leadership and communication skills to supervise a team and interact with customers.
- Ability to provide constructive feedback to employees and foster a culture of continuous improvement.
- Excellent interpersonal skills to build rapport and foster positive customer relationships.
- Capacity to understand customer needs, address concerns and resolve issues promptly and efficiently.
- Excellent time management and organization skills to work in a high-volume, fast-paced environment, with the ability to prioritize tasks, manage time effectively, and meet deadlines.
- The ability to work well in a team-based environment through effective collaboration, sharing of ideas, and contributing to a positive team culture.
- Proficiency in accounting software and collection management tools.
- Willingness to travel for job-related purposes, as needed.

***Additional consideration will be given to those having any of the following**:

- Diploma, degree, or enrollment in post-secondary education in either Accounting or Business.
- Leadership experience in a similar collections or financial role.
- Knowledge of debt collections law and regulations.

**Benefits Package**

We believe in fostering a work environment that supports the well-being and financial security of our employees. As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life.

Group Health Benefits: Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your well-being.Group RRSP with Employer Matching: Planning for your financial future is crucial, and we're here to help you build a secure retirement.
- Wellness Credits: To support your well-being, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey.
- Employee Share Ownership Plan (ESOP):

- As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP).
- Profit Sharing Plan:

- Share in the success of our company through our profit-sharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization.

**Other Information**
- This is a full-time position (Monday to Friday, 8 am to 5 pm).