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Mac (Move, Add, Change) Coordinator
2 weeks ago
Who We Are
SUMMARY
The MAC Coordinator, as a part of the Workplace Solutions (On Demand/Client Services) team, is responsible for supporting the planning and delivering of tenant improvements and/or facility moves, adds, or change (MAC) projects. On Demand MAC team members often support requests that are above regular MAC (Client Services) account thresholds. Works with internal BGIS staff, client, and external vendors as required, to ensure timely, successful implementation of larger MAC requests. What drives the success in this role, is your understanding of furniture systems, interiors, materials, and finishes as well as your knowledge of project management practices, schedules and budgets. Being customer focused is critical. As staff gain more experience and their level of communication around projects increases, they will be expected to facilitate discussions with the client based on their knowledge of furniture systems, etc.
KEY DUTIES & RESPONSIBILITIES
- Engages and communicates with clients with a focus on professionalism, urgency and transparency
- Liaise with BGIS senior team members to understand project requirements, and provides support as required
- Assist with room booking events and locker reservations as required
- Support in Furniture and Accessories Inventory Management
- Supports preparation of move packages and furniture tagging
- Develops and maintains effective relationships with clients.
- Ensures assigned projects are delivered on-time, within scope, budget and requirements, and complies with all regulatory, environmental, health and safety requirements.
- Incorporates sustainable practices, where practical, into MAC delivery, in accordance with BGIS processes.
- Other duties as assigned
KNOWLEDGE & SKILLS
- Minimum 1-3 years supporting the planning and delivering of facility moves, adds or change (MAC) projects, or project administration/coordination work experience.
- RPA, CET would be considered an asset.
- Proficient in MS Excel, Word, and Outlook
- BGIS’ proprietary software, Real Suite experience is ideal
- Ability to work independently to deliver non-technical projects according to requirements, on-time and within budget
- Working knowledge of various furniture systems, interiors, materials, and finishes as well as knowledge of project management, move management, construction and scheduling
- Self-starter with strong organizational skills as well as ability to manage multiple assignments simultaneously
- Ability to prepare accurate costs estimates and project activity timing
- Strong customer service / management skills
- Strong analytical, problem solving and conflict management skills
- Strong interpersonal skills. Ability to influence others to ensure timely and quality completion of projects
- Excellent verbal and written communication skills, including report writing skills and client communication
- Ability to work overtime, nights and weekends, as required
- Ability to travel both locally and nationally
- Bilingual
**Licenses and/or Professional Accreditation**
- Project Management Institution Accreditation (or interest pursing) considered an asset.
- Serraview knowledge an asset
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success
