Technical Support Coordinator

**About Salex**:
Join Salex, Southern Ontario's largest lighting agency, where innovation meets excellence. For over 50 years, we’ve partnered with top-tier manufacturers to deliver cutting-edge architectural lighting solutions. Our collaborative and dynamic team thrives on bringing visionary designs to life. At Salex, we believe that work should be both fulfilling and enjoyable. Our vibrant, family-style company culture fosters a sense of belonging and camaraderie among our team members. From fun team events and quarterly in-office massages to lively barbecues and birthday celebrations, we ensure that every day at Salex is filled with opportunities for connection and growth. Be part of a company that values expertise, creativity, and professional growth. Illuminate your career with Salex

**About the Role**:
Located in Scarborough, Salex is searching for a dynamic **Technical Support Coordinator - Controls**, working a hybrid schedule. Responsible for providing technical lighting solutions and sales support to customers. This role requires an understanding of lighting control systems, as well as the ability to effectively communicate technical concepts to both customers and internal teams. The role reports to the Manager - Controls Applications and Technical Sales.

**What you’ll do**:
**Technical Support and Problem Resolution**
- Provides technical product support and problem resolution to both customers and internal teams including sales, quotes and project coordination.
- Provide technical guidance and assistance to customers, sales and the team to assist them in solving complex problems
- Prepares technical documentation and sales proposals for customer requirements
- Collaborate with sales and quotes teams to ensure that customer needs are met and organizational goals are attained
- Takes ownership of assigned projects (throughout the design cycle) from pre-bid design to time of tender overseeing the design, planning of the project ensuring deadlines are met and the project stays on budget.
- Prepare submittal documentation including project specific drawings and specifications
- Consult with clients after the installation of lighting control systems to resolve any issues and provide ongoing technical support.
- Works closely with architects, electrical engineers, contractors, designers to persuade them to choose the best lighting control system design and products for their specific project.

**Support Sales Process**
- Provide Pre-Bid Design/Design-Assist support
- Develop detailed lighting controls system designs including sketches (showing wirings) related to the projects requirements.
- Assists Sales Team with the creation of presentations, proposals, and other materials to demonstrate the benefits and functionalities of lighting control systems to clients.
- Collaborate on the design of lighting control systems, ensuring they are customized to meet the specific needs and preferences of clients.
- Preparation of specifications, assist with development of sequences of operation, component and sensor layouts, wiring diagrams, CAD details etc.
- Identify opportunities for upselling or cross-selling additional products and services to existing customers.

**Market Analysis and Strategy**
- Stay informed of industry trends, emerging technologies and competitive developments, providing insights and recommendations to the Leadership Team.
- Stay updated on the latest advancements in lighting control technologies to effectively explain features and benefits to clients and address their questions.
- Educate and train clients and end-users on the proper operation and maintenance of lighting control systems.

**Qualifications**:

- Bachelor’s degree in engineering or related field
- Minimum 3 years experience in a sales support role
- Excellent communication and presentations skills with the ability to effectively convey technical concepts to both technical and non-technical audiences
- Deep understanding of Lighting Control systems, products and the industry
- Strong knowledge of quoting projects

**Why Work With Us?**
- **Competitive Salary**: We offer a salary package that reflects your skills and experience, ensuring you feel valued and rewarded.
- **Amazing Benefits**: From comprehensive healthcare plans to generous retirement savings, we provide benefits that support your well-being and future.
- **Inspiring Culture**: Join a workplace where collaboration, creativity, and growth are encouraged. Our positive and inclusive culture ensures you thrive both professionally and personally

**Ready to Apply?