Director of Front Office

1 week ago

Toronto, Canada Omni Hotels & Resorts Full time

Overview / vue générale:
**King Edward Hotel**

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi:
To work closely with the Director of Rooms and other Guest Service Managers/Rooms Division Supervisors to oversee the Front Office and Guest Services teams ensuring maximum operating efficiency. Managing and problem-solving associate and guest issues while remaining professional at all times.

Qualifications / qualifications:

- At least 3 years directly related experience in hospitality in a managerial role.
- Must be able to work flexible shifts, including weekends and holidays.
- Must have excellent organizational, supervisory, customer service skills.
- Must be able to work well under stressful situations and handle challenges in a professional manner.
- Must have a 4- diamond presentation.
- Strong computer literacy in MS Office and effective working skills in Opera.

Responsibilities / responsabilités:

- Ensure registration cards are completed.
- Ensure all needed reports are run.
- Continued training and development with all associates. Ensure MOS & POE program is consistent.
- Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be familiar with the hotel computer system for training, maintenance and trouble shooting.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Complete weekly departmental scheduling and monitoring payroll productivity.
- Directly oversee all aspects of Front Office, Guest Services and the PBX department.
- Attend meetings as assigned by Director of Rooms.

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