Service Technician
5 days ago
**Company description**
Almex Canada is part of the Almex Group, a global leader in providing innovative solutions for conveyor belt splicing, repair, and handling systems. With a strong commitment to engineering excellence, product quality, and customer service, Almex designs and manufactures a range of advanced vulcanizing presses, belt handling systems, and related industrial equipment used worldwide.
We are currently seeking a **Service Technician.**
**Responsibilities**:
- Maintain a strong working knowledge of the technical properties and catalog of products and services offered by Almex.
- Acquire and retain understanding of the functionality of Almex products and services to proficiently diagnose and address issues.
- Take a proactive approach to communicate and coordinate with management, sales, customer service, and customers to identify and resolve technical issues that may arise.
- Travel to customers on-site to address and resolve technical issues related to products offered by Almex around the world.
- Maintain meticulous records of service activities, including detailed documentation of troubleshooting processes, and resolution outcomes.
- Develop and implement service strategies that align with organizational goals, aiming to enhance overall customer experience and satisfaction.
- Build and maintain strong working relationships with customers to ensure all service needs are addressed, customer goals are met, and a sense of reliability is established.
- Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- This job description is not intended to be all-inclusive, and from time-to-time other related duties may be required of the role to meet the ongoing needs of the organization._
**Skills and Qualifications**:
- College degree in administration, management, or technical certification in the industry.
- 5+ years of experience working as a technical service administrator in an industrial setting.
- Experience in troubleshooting and installation of vulcanizers is a strong asset.
- Proven ability to understand the technical properties of complex products and find creative solutions.
- Strong ability to diagnose and address electrical and mechanical issues in machinery.
- Collaborating with diverse teams to effectively meet service demands.
- Milling and machining experience required.
**Extensive travel required**
Almex is an equal opportunity employer that is committed to barrier-free recruitment and selection processes. Consistent with our values, Almex is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Almex will provide accommodation for applicants in the hiring process upon request. If you have an accommodation need, please contact Human Resources as soon as possible to make the appropriate arrangements.
**Job Types**: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Parry Sound, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- DCS / DEC (preferred)
**Experience**:
- technical service administration: 5 years (preferred)
Willingness to travel:
- 75% (required)
Work Location: In person
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