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Supervisor, Settlement Services

3 weeks ago

Vancouver, Canada Aviso Wealth Full time

**Aviso Wealth**:
**The Opportunity**:
We’re looking for a Supervisor, Settlement Services to join our Operations team.

Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered low flexibility, requiring you to work onsite 4-5 days per week at our office at 1111 West Georgia, Vancouver.

Reporting to the Senior Manager, Operations, the Supervisor, Settlement Services is responsible for overseeing the functions of the Settlement Services team. The team’s responsibilities include the processing and settlement of equity, fixed income & equity option trades and completing trade corrections, adhering to regulatory standards and internal standards to meet necessary deadlines and using reasonable judgement to resolving problems in their daily tasks. The Supervisor will also oversee the payment processing team, approving wire payments and EFT file transmissions.

**Who you are**:

- **Service** - You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
- **Execution** - You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
- **Collaboration** - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
- **Leadership** - You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

**What your day looks like**:

- Supervise and coordinate all activities of the team to ensure timely and accurate processing
- Review and resolve all escalated issues (including rejected trades/transactions) in a timely manner, ensuring customer service levels are maintained within the team to service our partners
- Provide training and ongoing support to team members
- Provide effective and ongoing performance feedback to team members
- Set goals for team members and provide guidance on continuing development
- Monitor daily processing requirements and assess team workload, to handle changes in volumes
- Review daily & monthly reconciliations for completeness and accuracy, communicating with internal teams/departments
- Support external and internal partners using the most efficient processing methods, and recommend solutions for timely and accurate issue resolution
- Daily collateral review and cash forecasting for operation requirements
- Support regulatory reporting and maintain current knowledge of industry regulations
- Participate in industry calls and related projects, as required

**Requirements**:
**Your experience and skills**:

- Post-secondary education or professional development in a related field is an asset
- Minimum 5 years’ experience in a Financial Services firm
- Previous supervisory experience is an asset
- Dataphile, Fundserv, and Capital Markets experience is an asset
- Ability to work independently to achieve required objectives, within company and regulatory requirements
- A creative and adaptable approach to solving problems
- Self-motivated and results driven
- Strong attention to detail and accuracy
- Proven ability to work well under pressure and in a fast-paced environment
- Strong customer service orientation
- Strong organizational, time management and administrative skills
- Proven decision-making, prioritizing, and interpersonal skills with the ability to establish and maintain effective working relationships with various levels of management and staff
- Intermediate Excel and Microsoft Office Knowledge
- Working knowledge of SQL and VBA is an asset
- Fluent communication skills in English are required and bilingual skills in French are an asset

**Benefits**

**Why Aviso Wealth?**

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and i