Community Manager in Training

**The Company**

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

**Responsibilities**:
The Community Manager in Training performs functions in order to manage, direct and provide exceptional customer service to assigned properties under the direct supervision and direction of a licensed condominium manager. The Community Manager in Training helps to ensure that properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies. The purpose of this role is to actively learn condominium management by providing direct support to the community management team and providing outstanding customer service to our owners and suppliers.

**Essential Duties & Responsibilities**

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Under the direct supervision and approval of a licensed condominium manager, the Community Manager in Training will:

- Prepare and send correspondence at their condominium manager licensee’s request under their manager’s direction
- Assist condominium manager licensee with bylaw enforcement as set out in the Condominium Property Act and Bylaws (collectively, the CPA Act)
- maintain and update the condominium corporation’s website as provided for by FirstService Residential.
- witness documents that the condominium manager licensee presents to the client or customer
- secure public documents from the courthouse, utilities services, etc.
- copy keys for brokerage client common areas or storage at their condominium manager licensee’s request. Program fobs/openers, intercoms for building access
- post notices in buildings/elevators that have been approved by the condominium manager licensee
- fill in standard form contracts for their condominium manager licensee’s approval
- order items or routine repairs at the request of their condominium manager licensee. This can also include setting up regular scheduled maintenance contracts and requesting quotes from contractors for various work required at the properties
- act as a courier to deliver or pickup documents and keys for their condominium manager licensee
- set-up client files for licensee’s approval
- open client common areas on behalf of their condominium manager licensee for service providers
- open condominium units on behalf of their condominium manager licensee for service providers if the condominium owner has given informed consent
- distribute their condominium manager licensee’s marketing materials
- perform bookkeeping functions for their condominium manager licensee
- Assist condominium manager licensee in Board meeting preparation
- Attend AGM/Board meetings to assist the condominium manager licensee
- Take minutes at AGM/Board meetings, if/when required
- Prepare and send out arrears letters, caveat warnings, caveat notifications which have been approved by the licensee

**Additional Duties & Responsibilities**
- Practice and adhere to FirstService Residential Global Service Standards.
- Always conduct business with the highest standards of personal, professional, and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.

**Education & Experience**
- Diploma or Bachelor’s Degree from an accredited college or university and experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience
- Understanding of, or interest in, phy