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Techno Functional Consultant
2 weeks ago
Overview:
**Role Purpose**
- The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution_
**Do**
- ** Bridging the gap between project and support teams throughtechno-functional expertise**-
**Role Purpose**
- The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution_
**Do**
- ** Bridging the gap between project and support teams throughtechno-functional expertise**
- ? SAP - Planisware integration support Experience._
- ? Ability to support 40+ countries (20 SAP systems) for integration support issues across all geographies._
- ? Single point of contact for all Planisware SAP related support issues._
- ? Provide first and second level end user functional support and guidance._
- ? Liaison with business users to identify and manage system priorities._
- ? Manage tickets, working directly with all organizational levels dependent of the issue and on a needs-basis._
- ? Communicate business requirements to the respective teams to ensure issues are resolved in an effective and timely manner._
- ? Need to be Comfortable operating with mínimal support and flexible working hours._
- ? Trouble shooting/root cause analysis of issues in the Planisware/SAP system._
- ? Work in a support environment, with pre-defined SLAs using ServiceNow._
**_ Stakeholder Interaction_**
- **_ Stakeholder Type_**
- **_ Stakeholder Identification_**
- **_ Purpose of Interaction_**
- **_ Internal_**
- _ Lead Consultant_
- _ Reporting & updates_
- _ Onsite Project Manager/ Project Teams_
- _ To provide off-site support and inputs as per client requirements_
- **_ External_**
- _ Clients_
- _ For solutioning and provide support_
**Display**
- Lists the competencies required to perform this role effectively:_
**_ Functional Competencies/ Skill_**
Systems Thinking ? Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **Competent**
-Leveraging Technology ? In-depth knowledge of and mastery overtechnology domain that commands expert authority respect?**Master**
-Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-**Master**
--
- **_ Competency Levels_**
- **_ Foundation_**
- _ Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance._
- **_ Competent_**
- _ Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well._
- **_ Expert_**
- _ Applies the competency in all situations and is serves as a guideto others as well._
- **_ Master_**
- _ Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization._
**_ Behavioral Competencies_**
- _ Formulation & Prioritization_
- _ Innovation_
- _ Managing Complexity_
- _ Client centricity_
- _ Execution Excellence_
- _ Passion for Results_
- **Deliver**
- **_ No._**
- **_ Performance Parameter_**
- **_ Measure_**
- 1.
- Contribution to customer projects
- Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT
- 2.
- Automation
- Process optimization, reduction in process/ steps, reduction in no.of tickets raised
- ** 3.**
- Skill upgradation
- # of trainings & certifications completed, # of papers, articleswritten in a quarter
- **_ Stakeholder Interaction_**- **_ Stakeholder Type_**- **_ Stakeholder Identification_**- **_ Purpose of Interaction_**- **_ Internal_**- _ Lead Consultant_- _ Reporting & updates_- _ Onsite Project Manager/ Project Teams_- _ To provide off-site support and inputs as per client requirements_- **_ External_**- _ Clients_- _ For solutioning and provide support_
**Display**
- Lists the competencies required to perform this role effectively:_
- **_ Functional Competencies/ Skill_**- Systems Thinking ? Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **Competent**
- Leveraging Technology ? In-depth knowledge of and mastery overtechnology domain that commands expert authority respect?**Master**
- Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-**Master**- **_ Competency Levels_**- **_ Foundation_**- _ Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance._- **_ Competent_**- _ Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well._- **_ Expert_**- _ Applies the competency in all sit
