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Front Desk Professional

2 weeks ago

Port Sydney, Canada TRILLIUM RESORT and SPA Full time

Front Desk position primary responsibility is to greet all guest with a high level of customer service. Ensure that Guests booking, check in and check out experiences are seamless and conducted in a professional, welcoming manner. Reconciling daily transactions & prepare required paperwork as well as working with all department heads so as all communication and information is being filtered.

**Duties & responsibilities**
- Recognizes and greets all guests and staff members
- Booking resort reservations as well as work with third party booking platforms to ensure accuracy
- Provides exceptional and professional service to our guests and staff members
- Has a high level of initiative
- Making responsible decisions and develops recommendations for effective problem solving
- Enters all data from current day balances prior to completing the “end of day” procedure
- Assists in completion of an audit of the days business
- Ensures complete and accurate check in and check out of all guests, computer system, and makes room moves when necessary
- Attends to any guest issues to ensure the guest need is met, dialogue with guest is tracked, follows-up with department heads
- Balances individual paperwork and cash at end of shift
- In touch with industry trends and standards
- Complete all other duties as assigned

**Skills, Abilities & Attributes**
- Guest oriented with a sincere, helpful, caring and friendly personality
- Able to work well with others
- Able to take initiative within given guidelines
- Pays precise attention to detail, order and cleanliness
- Has exceptional energy, flexibility and professionalism
- Enjoys offering exceptional service and meeting the needs of others
- Has effective communication skills (verbal, listening, writing)
- Able to handle cash with accuracy
- Able to comfortably work with computers
- Has excellent organizational skills
- Able to adapt to a fast pace, constant changing environment within a dynamic work schedule
- Able to maintain composure and objectivity
- Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Able to evaluate and select among alternative courses of action quickly and accurately
- Is flexible with their schedule, able to work weekends and holidays as business levels require
- **Education & Experience**:

- Must have previous Resort or Hotel front desk or night audit experience
- Accounting background an asset

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 28-40 per week

**Salary**: $38,000.00-$41,000.00 per year

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Weekend availability

**Experience**:

- customer service: 2 years (preferred)

Work Location: One location