2023-020 Service Planning Coordinator

**POSITION RESPONSIBILITIES**

The Service Planning Coordinator provides services in a manner consistent with Developmental Services of Leeds and Grenville Mission, Vision and Values and that reflect the core values of Client and Family Centred Care works as a member of the Children’s Services Team at DSLG and in conjunction with KidsInclusive to support families of children and youth with multiple and/or complex special needs by acting as the identifiable point of contact and being responsible for developing a multiple agency coordinated service plan that recognizes all of their service needs and builds on their child/youth’s strengths; helps to connect families with the right services in their service delivery area and monitors how children and youth are progressing through the service plan as they grow; provides direct and indirect client care; assists in providing department support; documents his/her involvement in client care; maintains communication with all other staff members; supports departmental efforts in Continuous Quality Improvement activities; participates in education orientation and public relations, as required; maintains a safe work environment; plays a lead role in the Community of Practice for Coordinating Service Planning.

The position of the Service Planning Coordinator Is responsible for determining a client’s eligibility and support needs through completion of the applicant referral process (as identified through the LLG Special Needs Steering Committee). The position also provides counseling, direct services and supports for individual clients, their families and significant others. These services may include parent/mediator training assistance and support, basic counseling and service coordination. The purpose of these services is to determine the support required for clients and families in accessing services and resources to maximize an individual client’s potential. Upon the establishment of a support plan a program is developed to map the individual’s potential and provide family support as a whole.

**MINIMUM QUALIFICATIONS**
- 4 year Bachelors Degree (University degree/undergraduate degree) in the Humanities, Psychology, Sociology or a related field
- 3 years related experience
- Extensive work experience with families of children with complex special needs
- Knowledge of the needs and best practice service standards for children with developmental disabilities
- Able to work with families from various socio-economic and cultural backgrounds
- Able to work with multi-disciplinary team members
- Able to work with people in crisis
- Good interpersonal skills including the ability to build rapport and trust
- Excellent oral and written communication skills
- Strong analytical skills
- Knowledge of municipal, provincial and federal government resources and other community programs and services
- CPI, CPR and First aid training
- Bilingualism preferable and considered a strong asset
- Valid Ontario driver’s license and access to a reliable vehicle

**POSITION ACCOUNTABILITIES**

**1. **PROVIDES INTAKE SERVICES BY**:

- Completing the applicant referral process to determine eligibility for services
- Gathering historical and other pertinent information necessary for the completion of the individual’s developmental history
- Using the information to develop a support plan
- Prioritizing service needs and identifying activities that will promote independence and allow the individual to maximize their potential
- Referring persons who do not meet DSLG’s mandate to other community agencies
- Liaising with multiple agencies to develop a client centered plan
- Developing a single plan of care between agencies

**2. **PROVIDES SERVICES TO CLIENTS BY**:

- Developing case plans reflecting goals and methodologies that are consistent with the strengths and support needs outlined in the Children’s Support Plan
- Providing service coordination and advocacy services as required by accessing, liaising, coordinating inter
- and intra-agency services (i.e. case planning meetings, IPRC meetings, treatment team meetings etc)
- Providing parent training and/or mediation training in the areas of child development and child behavior management
- Adapting information as required and ensuring appropriate supports are available to families to carry out goal plans
- Assisting families to respond to issues related to housing, employment, finances, education, etc
- Ensuring client contracts are complete and up-to-date
- Identifying gaps in service and, where appropriate, creating specialized programming (i.e. social skills training, parental skills training etc)
- Completing annual case plans summarizing service commitments and associated costs
- Providing information and strategies to clients and mediators on the facilitation of adaptive skills
- Accessing assessment services and assisting families to implement recommendations through support and mentoring

**3. **RELATED TO CORE COMPE