Director, Credit Risk Management

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Our new Director will report to the AVP Residential and Retail Credit Risk Management and will provide support to key partners relating to Credit Risk escalations and questions, provide regular reporting to senior leaders, complete analysis on potential credit trends, support process improvements and efficiencies throughout the Credit Risk Department.

**Key Individual Accountabilities**:

- Act as a point person for file escalations and suggest changes to the structuring of transactions to strengthen the company’s position as needed. Provide guidance on deal structure with a view to ensuring a smooth authorization process.
- Provide credit card related monitoring and reporting and participate in the design and approval of targeted campaigns.
- Provide oversight and act as a liaison to the Broker vendor partner to ensure further success of the partnership.
- Collaborate and participate with the Lines of Business on all new residential and retail credit product development initiatives.
- Provide consultative credit risk oversight to the specific Lines of Business, including, residential mortgage underwriting, investment lending, collections, Legal, credit card origination and account management strategies.
- Promote a risk-aware culture that encourages and rewards desired risk outcomes and quality of decision making. Provide constructive feedback, advice, and guidance on residential and retail credit risk issues.

**Key Shared Accountabilities**:

- Collaborate and act as a liaison between the various business partners to gain further success in the risk partnership. Suggest changes to the structuring of transactions to strengthen the company’s position in case of default. Provide advice and guidance to colleagues on credit risk issues.
- Support the internal and external audit process and liaise as appropriate with various stakeholders and regulators. Ensure satisfactory audits from internal and external sources.
- Actively support and assist in the development and execution of the Bank’s strategic priorities, including the establishment, and periodic review of the Bank’s risk appetite for residential and retail credit risk. Provide timely and appropriate risk input to all consumer growth initiatives.
- Proactively develop and maintain economic, market and competitive intelligence impacting the outlook for residential and retail credit, and the consequent implications for the underlying credit risk.

**How will you create impact?**

The role will proactively drive change, enhance the Credit Risk Management oversight function and help to further strengthen the risk-based culture within Manulife Bank.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**Job Requirements**:

- Minimum 5+ years of progressive credit risk, underwriting and adjudication experience within Residential Lending.
- Knowledge of Specialized/Commercial and Retail Lending.
- University degree in Business or Finance.
- Bilingual (French & English) would be an asset.

**Competencies**:

- Must possess strong analytical and problem-solving skills and the ability to assimilate and interpret analyses and trends to reach conclusions regarding the type and magnitude of risk associated with various clients, industries and products.
- Demonstrated collaboration expertise with the proven ability to foster positive and productive outcomes to ensure adverse credit decisions are addressed professionally, effectively and efficiently.
- Strong communication skills.
- Highest level of professionalism, self-motivation and sense of urgency with the ability to work successfully with mínimal supervision.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**:

- Values-first culture