Parts Person

5 days ago

Winnipeg, Canada Nors Full time

We are Nors. We are driven by progress: yours and ours. We work to make everything work better every day. We deliver the services, solutions, and equipment needed to make your life and business more successful.

Purpose:
Improving life and business through outstanding service and equipment. Creating continuous value for all.

Values:
A common culture for a clear sense of identity.

**_LEGACY HUMANISM AMBITION READINESS INTEGRITY_**

**You'll love working here.**

As the Parts Person, you play an integral role in selling parts which includes determining parts requirements with customers and technicians, selling parts, expediting and providing order processing services.

**Position Outline**- Customer and service department (shop and field) parts sales
- Process parts orders prompting and accurately
- Customer and service department parts purchasing/requisitioning
- Preparation of parts quotes
- Delivery and pick up of parts to and from service technicians expediently and efficiently
- Process parts returned from work orders and customers in a timely manner. Ensure no-stock items are returned to suppliers with in manufacturers specified time period.
- Telephone selling, inbound and outbound
- Report customer satisfaction, trends and other useful information to Parts supervisor
- Promote positive image of company and its product lines
- Attain short and long term objectives as set out by Parts
- Operate within company policies, procedures and safety
- Build rapport and maintain positive working relationships both internally and externally
- Streamline processes and make recommendation for new processes
- Collaborate with freight and courier services to ensure efficient delivery of parts

**What's in it for you **

We're a growing business in an exciting industry, and we're a family. This is a full-time, permanent position. We offer a competitive compensation package, which includes full health and dental, plus a company sponsored RRSP plan. You're going to have an amazing feeling of fulfilment when your efforts provide a facility and environment where our employees can succeed and where customers will make us their first choice.

**Experience Required**:

- Proficient knowledge of equipment systems and repairs
- Superior customer relations skills
- Strong problem solving and conflict resolution skills
- Good communications skills
- Good computer and systems knowledge
- Strong technical background and capable of communicating with technicians and customers regarding parts and service
- Red Seal certification in Parts/Warehousing

**Education Required**:

- Certification in Parts / Warehousing

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