Dispatch Supervisor

We are a growing organization and currently looking for a passionate and motivated Supervisor, Dispatch to join our winning team.
Employment Type: Full-Time
Shift: Monday to Friday 8:30 am to 5 pm
Office/Facility: Dawson Facility - Winnipeg, MB

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Dispatch Supervisor is responsible for organizing and executing the daily pick-up and delivery objectives for the Terminal by coordinating the scheduling and routing of Driver trips and working closely with the drivers to achieve and maintain high service levels. The Dispatch Supervisor, works closely with the Terminal Operations team to ensure all trips are coordinated, company resources are optimized, and customer needs are being fully met and/or exceeded. The Dispatch Supervisor is responsible for working with Drivers to ensure 100% compliance with Transportation Safety Plan policies and procedures, while ensuring professional on-time service on pick-ups and deliveries, and providing coaching and performance management to Drivers accordingly.

**KEY RESPONSIBILITIES**

Safety & Compliance
- Leads and promotes a culture where Health & Safety is the #1 priority. Provides leadership and support for Health & Safety initiatives at the facility.
- Operates within and ensures full compliance with the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
- Works with Drivers to ensure Driver hours are not exceeded, and that maintenance is completed within required time frames. Maintains paperwork and records to ensure compliance.
- Manages Drivers to ensure they are operating in the most safe and effective manner, and are compliant with transportation legislation and company policies and procedures. Implements progressive discipline process to manage driver performance.
- Ensures all driver files are maintained in accordance with the Transportation Safety Plan.
- Is familiar with and applies all hiring standards set forth in the Transportation Safety Plan.
- Delivers training to new Drivers inclusive of documentation that all modules of the Transportation Safety Plan have been effectively communicated. Provides periodic retraining as required.
- Meets with drivers who are classified with an unsatisfactory driving performance review and discuss company expectations. Provide follow up communication and coaching to monitor compliance and ensure performance improvement.
- Understand and adhere to, and ensure the driving staff understand and adhere to all Transportation Safety policies and guidelines.
- In collaboration with the terminal management team, partners with national and regional Health & Safety leads to implement incident prevention programs.
- In collaboration with the terminal management team, partners with regional Food Safety lead to implement and maintain Cold Chain Assurance programs such as HACCP, including program development, ensuring compliance, employee training and compliance reporting.
- May participate in Joint Health & Safety meetings.

People Leadership
- Leads daily On Road operations by prioritizing activities, and providing leadership and direction to the On Road team. Ensures the shift follows established procedures in alignment with the company vision, mission, strategy and culture.
- Monitors, measures, coaches and develops direct reports, ensures adherence to policies and procedures, provides recognition, evaluates and provides feedback on performance, addresses performance concerns and resolves problems.
- Assumes the leadership role in the hiring, orientation, training and development of Drivers. Responsible for the successful onboarding of new Drivers using the Driver Onboarding Checklist, including reviewing the Driver Handbook and providing training on all relevant operating processes.
- Establishes work schedules and ensures that they are correctly implemented and that jobs are assigned and completed effectively. Tracks daily attendance of On Road employees, including sick days, vacation and floater days. Monitors attendance and addresses attendance management issues.
- Champions company-wide programs for increasing employee engagement, communications and people development.
- Acts as the primary contact point for Central Linehaul Planning team.

Customer Experience
- Plays a leadership role at the Terminal, being a team player and collaborating effectively with all team members in Transportation and Warehousing to achieve daily objectives.
- Leads their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
- Works with the Manager, Terminal Operations and leadership team to implement Key Performance Indicators (KPI's) related to daily customer service objectives.
- Oversees and monitors customer service levels provided and implements continuous service improvements.
- In collaboration with the Manager, Terminal Operations, communicates with